08-03-2007, 10:18 PM
Talking BlackBerry Encyclopedia
Join Date: Aug 2005
Location: East Coast, USA
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Originally Posted by mr.gadget
Earlier today, Place my phone down for a sec, few minutes my 13 year old brother brought for me and told me that he was trying to play brickbreaker but the phone was locked when I laced it on the table. He didn't know the password. Now the screen won't turn on and the the led indicator is blinking red every two seconds. Is there a way to do a hard reset on the phone or something because I can't function with out my Phone
Someone PLEASE Help Me
Someone else was asking about this on Howard Forums recently, so I'm going to quote myself, from the reply I made over there:
Originally Posted by Jack T. Chance
Well, I'm not sure how much this will help, but...
the only time I've experienced the red light/constant reset glitch you're experiencing, was the last time I did an OS reinstall. It was the first time I'd had that happen (and also, thankfully, the last... so far) and I had no CLUE what to do!
So, I did the only thing I could think to do... I called T-Mobile Customer Service for help from their BlackBerry tech support staff. They ended up having to transfer me to RIM's tech support department. It took nearly an hour on the phone (because the guy on the other end was in Singapore or India or somewhere like that, so his grasp and use of the English language wasn't as good as it should've been to be providing tech support to people in the US and Canada!
), but eventually he was able to walk me through how to get the BB and my Desktop Manager software talking to each other again, so I could try the OS installation again. That time it took, and the install finished correctly. No more red light/constant restart since!
Bottom line, if the BlackBerry is doing that, there's something SERIOUSLY wrong with it, and you need to call your carrier's customer service department NOW so they can help you trouble shoot it, and get it back up & running. And in the end, they may have to transfer you to RIM's tech support people. So pick up a phone OTHER THAN your BlackBerry (not that you can use it right now, anyway, but you get the point) and call your carrier's customer service dept.
And just for future reference, when I do the battery pull reset, I ALWAYS fully power down the BlackBerry first, before I pull the battery out. Just mentioning that on the off chance that you pulled the battery with the BB still powered on. I've always heard it said that you shouldn't pull batteries out of electronic devices while the power's turned on. While I haven't personally had a problem with a cell phone from the battery becoming disconnected while it was powered on, I still don't recommend the practice. It's generally a bad idea.
Good luck getting your BB up & running again. When mine did that nasty little bit, I about had a cow! I was freaking big time!