Hi everybody - I'm a new Blackberry 8700g user, having just been given one by the company where I work. I'm pretty impressed by it, but am already having trouble with attachments. When I send myself a Word file from Office 2007, the Blackberry declares that the file isn't recognised. I managed to send myself a text file, but what's the point of attaching a text file? I've also received a Word file from an older version of Office, which seemed to work after a fashion.

So I immediately started thinking about downloading a version of Word, on the assumption that if that was on there, the attachments might read in a format that was useful. I gather there's a thing called eWord out there but don't know anything about it, or whether it would be compatible with Word 2007. I also believe I need a thing called Blackberry desktop Manager on my PC, but when I tried downloading that it kept asking me to talk to my IT advisor or something. We don't have one of those but the company Blackberries are set up on the server in some way. I'm not sure if putting desktop Manager on my machine will create a conflict or something.

Can anybody out there offer some advice? I know this is a bit of a garbled post, but I figure if anyone's using eWord they'll know how it got on their device and be able to make some suggestions. ALL suggestions will be very gratefully received.

Best wishes, Mark

Take a look at BeamBerry (currently freeware; BeamBerry - View, Print, Store BlackBerry e-mail attachments) or RepliGo Professional (subscription-based; Cerience Corporation : RepliGo Professional for BlackBerry OTA http://repligo.net/rp/). I have used both and prefer RepliGo (there is a free trial available).

Just save documents using the previous Word format. It will end in .doc instead of .docx. Blackberry does not recognize the new Word 2007 .docx format.

As far as Word 2007, it uses a new file extension - ".docx". As ShortDog already posted - I don't believe BlackBerrys will read this extension (yet). Your best solution would be to go into Word's options and set the default save extension back to ".doc". You should then have no problems opening Word documents on your Blackberry.

Thanks everybody for your advice. I've downloaded Beamberry and it certainly does the trick when it comes to reading word documents and pdfs.

Still having trouble reading documents from Office 2007 applications though - specifically Word. I know about the docx extension and saving files in a previous format, but that doesn't seem to do the trick. I'm mystified, and wondering if this has something to do with my laptop (a Dell) rather than the document extension.

I'm also UTTERLY mystified that Microsoft should have seen fit to change the extension. Unless of course that's just another cynical move on their part to make the entire worldwide business community upgrade to a new version. Yes, that would explain it.

Meanwhile, does anybody know anything about eWord? It's available from Handango.com but I'm not spending the cash until I'm sure it's useful...

All the best

MarkG

MS created docx files for a few reason. One to create an xml file with meta-data so you can easily strip the meta-data (my quick simple understanding of it anyways). More for the law world I guess.

Im having teh same issues with 2007.

we upgraded all our machines to run office 2007 without taking into consideration the implications on teh Blackberry etc. Im getting a laptop today which has vista too, that should be fun!

I use the web mail to get hold of my emails but i cannot see 07 attachments. Even when i use 2007 to save in 2003 format, they are still unrecognised. The only way i can get to see them is if i re-save from an office 03 machine and forward. Thats crazy.

does the beamberry show word docs saved by 07 in 03 format?

I could do with this rectifying, its driving me crackers! along with others i see!