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Old 08-16-2007, 02:16 PM   #1 (permalink)
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Default Help! Remove activation of redirector on 8800

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Oops.. title should have read 'Remote' activation....

Not terribly well versed on Blackberry's, Im sure Im not the first to run into this issue but cant seem to find a fix in forums or google (probably using the wrong keywords)

Were trying to get a new blackberry 8800 up and running. The device is fully operational, except for email (Note: We are using redirector, do NOT have BES setup)

The problem is, the owner of the blackberry (current Treo user) left on a business trip with Blackberry in hand before setting it up planning to to so when he returned on Monday. Somewhere en route to the airport, the Treo died and we are now (desperately) trying to get his email to his blackberry using redirector

*side note - As a 'temporary fix' he is able to access webmail through the browser but, as he receives ~100+ actionable & time sensitive emails a day this isnt the most efficient thing to do until Monday.

I have installed the redirector software and everything seems good to go except for the PIN. I was able to retrieve the PIN number from the device but cant figure out how to configure the blackberry desktop to the device PIN without tethering it to the PC. Is there any way to do this? or, are there any 3rd party software hacks that will allow overwriting the PIN?

Any thoughts/suggestions would be greatly appreciated!!
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Old 08-16-2007, 02:48 PM   #2 (permalink)
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If you are not using BES, I would recommend that you look at using BIS so that he can get his email and not the desktop redirector. Once you set it up online it will automatically push it down to his phone.

Read about it here, BlackBerry Search Results
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Old 08-16-2007, 03:13 PM   #3 (permalink)
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Thx - Appreciate the tip but Im not sure if that will work for us. If I understand correctly (please correct me if Im wrong) setting up BIS will forward his email through a new email account... @blackberry.net or something to that effect.

We wouldnt be able do that as, to my knowledge, it would violate our firm's compliance policy (SEC requirements) - firm emails must be sent only through our firms email accounts where they are archived for a few years.
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Old 08-16-2007, 04:48 PM   #4 (permalink)
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Quote:
Originally Posted by amandajayne View Post
Thx - Appreciate the tip but Im not sure if that will work for us. If I understand correctly (please correct me if Im wrong) setting up BIS will forward his email through a new email account... @blackberry.net or something to that effect.

We wouldnt be able do that as, to my knowledge, it would violate our firm's compliance policy (SEC requirements) - firm emails must be sent only through our firms email accounts where they are archived for a few years.
What rrhutch is saying is correct. That solution will work assuming your user is using Outlook and Exchange Server. That being the case, his e-mails will get to him without difficulty using the redirector. No pass-through to a BB e-mail address is required.

Good luck.
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