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Old 08-17-2007, 02:21 PM   #1 (permalink)
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Question Reconcile Issues

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Hi Everyone,

When I delete a message from my Handheld (8703e) and check my Lotus Notes Inbox- the message still persists.

Could you please tell me how I can sync my device so that all messages deleted from the handheld are deleted from my Notes inbox as well?

Thank you,
D
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Old 08-17-2007, 02:22 PM   #2 (permalink)
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On your device, go into messages -> options -> email reconciliation and make sure delete on is set to 'mailbox & handheld'
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Old 08-17-2007, 03:22 PM   #3 (permalink)
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Default Problem Persists

Hello,

I set the option however the problem persists.

Thanks,
D
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Old 08-17-2007, 03:25 PM   #4 (permalink)
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Quote:
Originally Posted by ddasilva99 View Post
Hello,

I set the option however the problem persists.

Thanks,
D
Deletes can take up to 20 minutes to reconcile from Handheld to Desktop.
Are you waiting a while to see if it eventually reconciles?

Also, how are you deleting the message(s)? One by one, or by using 'Delete Prior'?
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Old 08-17-2007, 03:27 PM   #5 (permalink)
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Default Reconcile

Hello,

Thank you for your post. I have been waiting in excess of 1hr but the problem persists. I am deleting my messages one by one.
Thank you,
D

Last edited by ddasilva99 : 08-17-2007 at 03:36 PM.
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Old 08-18-2007, 07:12 PM   #6 (permalink)
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Default Rconcile

On your home screen choose messages > options > email reconciliation.
Set DELETE ON to "Prompt"
Wireless Reconcile to "ON"
On Conflicts to "Mailbox Wins"
Save these settings.
If this dosen't fix the problem, connect usb to blackberry- choose sync. After sync occurs, go into desktop settings and make sure e-mail is set to wireless.
Resync with desktop.
Hope this helps.
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