08-17-2007, 02:27 PM
Talking BlackBerry Encyclopedia
Join Date: May 2007
Location: Toronto, Canada
Carrier: Virgin Mobile Canada
Post Thanks: 1
Thanked 1 Time in 1 Post
| | 7230 in need of help
Please Login to Remove!
The machine is runnings XP Pro SP2 on a company network with Desktop Manager 4.2 SP2. The phone is a refurished phone with firmware 18.104.22.168, the client uses Outlook 2003.
When the client starts DM and plugs their phone in the Manager does a sync and when it ges to reading MS Outlook Calendar 90 out of 110 the application runs into an error and quits. Basically all I can get from the error message is "Blackberry Desktop Manger has encountered a problem and needs to close", the link on this message gives me "error signature; appname: disktopmgr.exe; appver: 22.214.171.124; offset: 00060c03; modname: ilxolk.fil; modver: 126.96.36.199
The only thing that is weird and maybe the problem is that Outlook always starts up in recovery mode even though it shuts down properly.