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Old 08-17-2007, 08:16 PM   #1 (permalink)
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Default Where is the browser?

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Just got my phone, I looked in the book on how to goto webpages and it says click on the browser link. Well there is not one on my phone! Do I have to install one or what? Thanks
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Old 08-17-2007, 08:18 PM   #2 (permalink)
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Wirelessly posted (Breaking Ball: BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Do you have a blackberry data plan provisioned on your account?



Without a blackberry data plan, you won't get a browser... Or email... Or data features.
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Last edited by penguin3107 : 08-17-2007 at 08:20 PM.
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Old 08-17-2007, 08:21 PM   #3 (permalink)
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Yep I even went to settings and and has a green check mark.
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Old 08-17-2007, 08:24 PM   #4 (permalink)
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Wirelessly posted (Breaking Ball: BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

I don't understand.

What settings? What green check mark?
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Old 08-17-2007, 08:26 PM   #5 (permalink)
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Probably the one under connections. Try sending your service books again and make sure you have been registered on the network with your carrier.
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Old 08-17-2007, 08:28 PM   #6 (permalink)
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Quote:
Originally Posted by zerog46 View Post
Probably the one under connections. Try sending your service books again and make sure you have been registered on the network with your carrier.
Under connections there isnt anything visble saying that. Sorry I have no clue what service books are.
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Old 08-17-2007, 08:32 PM   #7 (permalink)
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Wirelessly posted (Breaking Ball: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

I need to ask you again...Do you have a blackberry data plan?
It's something you pay for each month on your wireless bill. Usually around 20-30 dollars in addition to your voice plan.

Does it say 'data connection refused' on your blackberry screen?

Do you see gprs or edge (in lower case letters) on your blackberry screen?

Do you see GPRS or EDGE (upper case letters) on your screen?
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Old 08-17-2007, 08:33 PM   #8 (permalink)
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RRR sorry there is a manage connections and says - Blackberry internet service -connection : not connected. I have the dat stuff turned on had sprint start the service with data plan. could it be that I just got the phone a hour ago and it takes alittle while?
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Old 08-17-2007, 08:35 PM   #9 (permalink)
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Wirelessly posted (Breaking Ball: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Ok, you have an 8830 if you're with sprint.
Do you see 1x, 1xev, 1X, or 1XEV on the screen?

Sometimes it does take several hours for the browser icon to show up.
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Old 08-17-2007, 08:36 PM   #10 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Wirelessly posted (Breaking Ball: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

I need to ask you again...Do you have a blackberry data plan?
It's something you pay for each month on your wireless bill. Usually around 20-30 dollars in addition to your voice plan.

Does it say 'data connection refused' on your blackberry screen?

Do you see gprs or edge (in lower case letters) on your blackberry screen?

Do you see GPRS or EDGE (upper case letters) on your screen?
I do have the Data plan 39.99 unlimited data. I set it up like a hour ago (talked to a sprint rep). There is no GPRS or EDGE on my main display screen. Even when I click on maps is try the gps thing is just sits there saying looking for sattelite....
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Old 08-17-2007, 08:38 PM   #11 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Wirelessly posted (Breaking Ball: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Ok, you have an 8830 if you're with sprint.
Do you see 1x, 1xev, 1X, or 1XEV on the screen?

Sometimes it does take several hours for the browser icon to show up.
Yeah 8830 from sprint. Yes there is a 1x next to my signal bars.. there also under the time is a little blue cirlce with a snowflake looking thing and next to that a target icon and two little line things next to it.
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Old 08-17-2007, 08:38 PM   #12 (permalink)
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Wirelessly posted (Breaking Ball: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

You won't see GPRS or EDGE on the screen. I posted that before I realized you had an 8830. My mistake.

How about the 1x, 1xev, 1X, or 1XEV ?
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Old 08-17-2007, 08:42 PM   #13 (permalink)
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Wirelessly posted (Breaking Ball: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8300/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

1x (lower case x) means you have no data connection yet.

That's why you don't see a browser icon.



Give it a few hours. the 1x will turn to 1X or 1XEV. Then your data will be active and your browser should show up.
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Last edited by penguin3107 : 08-17-2007 at 08:43 PM.
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Old 08-17-2007, 08:44 PM   #14 (permalink)
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Hey thanks bro.
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Old 08-17-2007, 10:01 PM   #15 (permalink)
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Default Same problem ......

I migrated from Nextel (7100i) to Sprint so I could get the 8830......I got my phone yesterday, did the activation had the data plan with SPRINT,
no browser no emails no DATA. Called sprint blackberry support was on with them for 3 HOURS!!!!! (No, I don't have alot of spare time on my hands). I am self employed and get my work orders via email. If I don't reply to accept the order one of my competitors gets it and I lose money, so trying to stay calm I did everything they told me for 3 hours. Take the battery out, put it back, provisioning the phone, register the host routing tables everything goes just fine, stil after all that no browser no emails. Well, they tell me ... sorry, we will do a ticket and send it to tier 3 blackberry support. Now comparing the support to Nextel this is NOT good. Nextel bb support puts you right thru to tier 3 techs, if they can't fix your problem. No good. And the icing on the cake is with they ticket they should get in touch with me in 36 hours. I called again today, being a bit uneasy and went through all the same stuff I listed above only to be told he couldn't help me but would do a ticket ... I replied I have a ticket. He looked to see if he could find it ... guess what there was no ticket done they day before. So he did a ticket and I have a ticket number now, but he also informed me that there are tower problems in my area. WELCOME to Sprint. Someone please tell me this is not typical of Sprint. Their customer service compared to Nextel is awful.
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Old 08-17-2007, 11:13 PM   #16 (permalink)
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Well I called back Sprint and turned out sprint system didnt show me as having the data plan..(I ordered it). This rep tried re-doing it and kept getting errors. Turns out each data plan like this has a sprint email adress. If the adress they have is already in use in blackberry land it causes errors. He changed my sprint email and the data plan stuck. I am still waiting for it to turn on but should soon. Try asking about that. Sprint service has been pretty good for me in general. I hope your issue gets resolved, and hope I don't get the same problem.


Edit.. well the data network hasn't shown up on my phone yet...sigh..

Last edited by Bat9th : 08-18-2007 at 12:51 AM.
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Old 08-18-2007, 07:35 AM   #17 (permalink)
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damn i have the same problems .... no browser , no emails ...
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Old 08-18-2007, 08:07 AM   #18 (permalink)
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just another reason not to use sprint. Has been this way forever and I dont know why every other carrier the thing is ready to use right away.
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Old 08-18-2007, 08:24 AM   #19 (permalink)
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imma start callin sprint customer service again ... hope this time they help me with my prob ...
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Old 08-18-2007, 09:18 AM   #20 (permalink)
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Quote:
Originally Posted by Bat9th View Post
Well I called back Sprint and turned out sprint system didnt show me as having the data plan..(I ordered it). This rep tried re-doing it and kept getting errors. Turns out each data plan like this has a sprint email adress. If the adress they have is already in use in blackberry land it causes errors. He changed my sprint email and the data plan stuck. I am still waiting for it to turn on but should soon. Try asking about that. Sprint service has been pretty good for me in general. I hope your issue gets resolved, and hope I don't get the same problem.


Edit.. well the data network hasn't shown up on my phone yet...sigh..
i just got off the phone with a sprint representative ... they finally fixed my problem ... im so happy now .. browser icon suddenly showed up on my bb ... imma write a complete step by step procedure in a few ....
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