Originally Posted by AnthroMatt
Never call *2 with a BlackBerry issue on Sprint. The basic reps are clueless.
Call 1-877-654-9111. That is a direct number to business device (BB, Treo, etc) tech support. You may get long hold times on the weekends, but they at least know what they are talking about and you can cut out the time you spend on hold with basic CS.
I just turned it off once to see how long it took etc etc and that happened so now I have done more times to see if the problem repeats itself. Usually I would never turn off the phone...but seems like a problem.