05-27-2005, 03:33 PM
Thumbs Must Hurt
Join Date: Oct 2004
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I guess contractually they can get away with it, but I agree that it kinda leaves a bad taste regarding TMo. Didn't the notification letter open up with something like "At T-Mobile, we're always looking for ways to give you more!" and come across like they were doing the customer a favor by raising the rates? Go ahead and jack up the rates, but don't insult my intelligence.
Of course, when I called TMo to complain, they pretty much said, "Hey that has nothing to do with us, that's Asurion." At least they offered to remove the service from my plan, so I'm won't be stuck paying an amount I never agreed to in the first place.
That being said, unless you're within the first 12 months with your phone (where they can ding you as much as $380 to get a new one) the new premiums don't make sense. Paying the $5.99/mo. premium for a year plus a $100 deductible is $171.88. (BTW, the old rate of $3.99/mo. premium for a year plus a $50 deductible is only $97.88 which would make more sense to keep.)
Check with your provider, but after a year, you may be able to get a new 7100 for $199 (after rebate) by extending your contract. I'll probably pay the extra $2/mo. until my year is up, then cancel.
On the whole, TMo offers the best overall price/service package for me, so I guess I'll have to deal with it unless something better comes along.