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-   -   my 8830's keyboard feels sticky...help please (http://www.blackberryforums.com/general-legacy-device-discussion/91356-my-8830s-keyboard-feels-sticky-help-please.html)

jake26 08-20-2007 12:49 PM

my 8830's keyboard feels sticky...help please
 
so i spilled some beer on my 8830 this weekend. the phone seems to be working totally fine, but the keys sound a little sticky when i touch them (they don't seem to be sticking down, just sounds like something [probably dry beer] is in there). is there any safe way for me to try to clean this out? thanks a lot.

John Clark 08-20-2007 01:03 PM

If it was still wet, I would say remove the battery and rinse it with clean water and let it dry a couple days. However, now that it's dried, you may have more trouble cleaning it. It dries inside the keyboard contacts as well as the keypad itself. You could probably clean the keypad (plastic buttons) but they keyboard (electrical portion) may never be the same again.

y2kcbr 08-20-2007 01:27 PM

Iso alcohol and very meticulous cleaning. The 'stick' will last for a while, if it ever goes away. Best bet, call your carrier and say that your phone drops calls a lot (common on the 8830 from what I have noticed).

jake26 08-20-2007 04:43 PM

thanks guys. i'm still within 30 days of buying the phone, so i can figure out some other minor reason to tell the people at verizon so that they will swap it out.

JSanders 08-20-2007 04:45 PM

Yep, and hope they don't look at the moisture indicator upon return. If the beer made it that far.

jake26 08-20-2007 04:51 PM

if the moisture indicator is the square in the top left corner behind the battery (on my past phones it has been a dot), then it is still white. plus, i already got a second phone after my initial one seemed to have a battery issue, and i did it through customer service at the store, not tech support, and they never even really looked at the phone.

JSanders 08-20-2007 04:52 PM

yep, that is right, should be up by SIM card.

jake26 08-20-2007 04:53 PM

Quote:

Originally Posted by JSanders (Post 639408)
yep, that is right, should be up by SIM card.

yep, then we're all good. i have a feeling that using the keys some more will loosen up this sticky sound, but it might be best to figure out a reason for a swap out. any ideas?

JSanders 08-20-2007 04:58 PM

"She was so beautiful, I could not help but look at her, and that is when my arm tripped the beer over."

"I was chasing an armed robber and we ran through a brewery and my BB fell in a vat"

"I was experimenting on a new flavor BBBeer"

Your pick. Don't blame me if they don't believe you.

jake26 08-20-2007 04:59 PM

well, i was hoping more for a little glitch that i could find, but those *might* work...

JSanders 08-20-2007 05:03 PM

oh well, within the first 30 days? Just tell them what the guy above said, it drops a lot of calls.

jake26 08-20-2007 05:08 PM

that should work, except that i feel bad about lying. oh well. thanks.

ArgonNJ 08-20-2007 06:42 PM

Quote:

Originally Posted by y2kcbr (Post 639151)
Iso alcohol and very meticulous cleaning. The 'stick' will last for a while, if it ever goes away. Best bet, call your carrier and say that your phone drops calls a lot (common on the 8830 from what I have noticed).

Maybe common on Verizon, but I've had my Sprint 8830 for over a month now and it hasn't dropped one call.

wabbit 08-20-2007 08:33 PM

i would not go with the droped calls, they can check droped calls, i tried it once, best is to just tell me the phone locks up, you pulled the battery and when it turned on the screen pixalated and stayed like that all day while you were at work.

verizon is funny, they can tell how many droped calls their towers have.

fatbike 08-20-2007 09:45 PM

Wirelessly posted (Mozilla/2.0 (compatible; MSIE 3.02; Windows CE; PPC; 240x320) BlackBerry8830/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)

I have had great experience with Verizon swapping phones out with no hassle whatsoever. If the phone is otherwise clean, bring it in, show it to them and say 'does this keyboard feel right to you?' Odds are the rep will swap the phone without question, particularly since you are within the 1st 30 days. I've been told that within the first 30 they are told to do whatever it takes to make you happy. Best part... You aren't lying, unless you count 'omission' as lying. Lol

jsntrenkler 08-21-2007 12:10 AM

Quote:

Originally Posted by y2kcbr (Post 639151)
Iso alcohol and very meticulous cleaning. The 'stick' will last for a while, if it ever goes away. Best bet, call your carrier and say that your phone drops calls a lot (common on the 8830 from what I have noticed).

Mine has yet to drop a call .. Best Call Quality that I have experienced on a smart phone .. I love this thing, I wish I would have picked up a Blackberry much sooner. This is a great device

Chichum 08-21-2007 01:06 PM

Just an FYI - I dropped my phone in a mug of beer once... Take the battery out immediately and you can find a liquid electronic cleaner (alcohol based). It's compressed. When you spray it, it's liquid. It is non conductive (which is why water shouldn't be used) so what I did was spray the hell out of the phone. Absolutely soak it in this stuff. Then take an air compressor with a fine tip on the hose and put the 50-70psi air to the phone. It will blow all the liquid out. Do this multiple times to clean out any conductive material you have left.

jake26 08-21-2007 05:10 PM

thanks for all of the replies. i think that the keyboard feels better today, but i think i'll still bring it in tomorrow and see what i can do by telling them that the keyboard has felt sticky and i'm not quite sure why ;-) .

thanks again.

jake26 08-21-2007 05:18 PM

also, if i already did one swap the day after i got this phone because my original unit had a battery problem, can i still do another swap or do i only get one?

JSanders 08-21-2007 05:35 PM

You "should" be able to swap again. I wouldn't volunteer the other info, although they can likely see that in the computer.


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