Originally Posted by lizf
Thanks for all your ideas. Finally managed to get some sensible help from customer services and have ended up (after 2 hours of trying different stuff) wiping the whole thing and starting again. Drastic but it worked! Really appreciate your help. Lizf
Did you wind up upgrading the system software? I have the same problem with my new BB 8830. Seems cannot send email from address book but can if I Compose and enter email addy manually.