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Old 08-24-2007, 03:28 PM   #1 (permalink)
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Default The BIS option doesn't show up in my device !!!

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I want to configure a new e-mail address in my device, and I looked at the manual. It suggests that I use Setup Wizard to select the BIS option, but only the BES option shows up!!
Does anyone have a solution for this?
Thanks in advance.
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Old 08-24-2007, 03:31 PM   #2 (permalink)
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Sometimes that is hidden, or in the setup folder.

Or simply go to you carriers BIS website and set it up there.
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Old 08-24-2007, 04:25 PM   #3 (permalink)
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How do I unhide it or find it? My account is corporate so contacting the carrier is quite complicated here in Brazil.
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Old 08-24-2007, 04:27 PM   #4 (permalink)
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Go into the application list and press Menu>Show All

E-
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Unlocked | AT&T BES
*gasp* Un-protected...


www.horizonwirelessonline.com - Unlocks and Repairs
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Old 08-24-2007, 04:29 PM   #5 (permalink)
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unhide: on the Homescreen, press Menu > Show All.

Look to see if you have a "setup" folder on your homescreen, or hidden. It varies according to the theme you are running.

How to add / delete email addresses - BlackBerryFAQ
Where can I log into my BIS account? - BlackBerryFAQ

Good luck. Welcome to the Forums.
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Old 08-24-2007, 04:31 PM   #6 (permalink)
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I did that but still doesn`t appear.
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Old 08-24-2007, 04:38 PM   #7 (permalink)
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then you need to find their website and go there to enter it.
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Old 08-25-2007, 06:50 AM   #8 (permalink)
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Try this website, if it can let you create BIS account: https://bis.na.blackberry.com/html?brand=claro
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Old 08-25-2007, 07:23 AM   #9 (permalink)
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Thanks for posting their direct link, Berry.
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Old 08-25-2007, 09:53 AM   #10 (permalink)
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If it's a corporate account, it's possible that the BIS service is restricted by IT policy. If it's not, then going to the BIS site should do the trick for you.
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Old 08-27-2007, 08:27 AM   #11 (permalink)
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Great information !!! Thanks to you all...
I still have an issue because my phone was registered to Sprint and I need to unregister at Sprint so I can register online with Claro. Do you know how I can do that? Is there a way doing that online?
Thanks again !
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Old 08-27-2007, 08:47 AM   #12 (permalink)
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I don't know about doing it online. You will likely need to call them to cancel the previous account, and to release the PIN.

Please don't triple post your question on the Forums here, thanks.

Last edited by JSanders : 08-27-2007 at 08:52 AM.
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