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Old 08-27-2007, 08:26 AM   #1 (permalink)
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I have a new 8800. I am having problems synchronizing. when I open my desk top manager my synchronize button is grayed out. My laptop knows the 8800 is plugged in (usb) but the software does not see my unit, Please help.

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Old 08-27-2007, 08:57 AM   #2 (permalink)
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with your blackberry plugged into the USB cable, have you tried detecting your blackberry by going to Options-> Connection Settings, and hitting the detect button?
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Old 08-27-2007, 09:09 AM   #3 (permalink)
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Have you configured the synchronization options yet in the Desktop Manager? After clicking the Synchronize option, click on the Configuration tab, then the Configure Sync button.
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Old 08-27-2007, 10:14 AM   #4 (permalink)
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thanks Jaremy and mike. i have tried both. when i go to config tab i cant click on conf as it too is grayed out.
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Old 08-27-2007, 10:26 AM   #5 (permalink)
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try plugging your blackberry into a different USB port on your computer, and try detecting again.
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