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Old 08-29-2007, 08:21 AM   #1 (permalink)
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Hey there everyone. I have been reading through some of these forums and have found them very helpful. The issue I was researching was the "missing .MSI file" I tried to install my blackberry desktop software and got this error. I found some answers on the forums but thought I had fixed it for good after I went to this link.

I did everything on the page. However I did remove another blackberry file from the registry that I believe is causing my problem now. Desktop manager will load up but it flickers the installer real fast (like it's looking for it). It then goes to the program but will not recognize my blackberry. I have tried everything I can think of. Installed all different versions and even tried on another computer (which worked fine). So I was able to load up on my home computer and the software found the BB, but not at work.

I deleted a file from the HKEY_CLASSES_ROOT\Installer\Products section.

IS THERE ANYTHING I CAN DO? PLEASE HELP.
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Old 08-29-2007, 09:06 AM   #2 (permalink)
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I would recommend replacing the file you deleted from the registry.
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Old 08-29-2007, 09:17 AM   #3 (permalink)
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Hey Sean,

If you haven't tried this, here's a thought.

* Do a complete uninstall of whatever version of desktop manager you currently have.
* Run your favorite registry cleaner. (Try this link --> Freeware ) This step is important, as it gets rid of unwanted registry entries that can still exist from an installation gone bad.
* Reboot your PC.
* Reinstall the version of desktop manager that came with the 8800. It contains all of the software necessary to run media manager, etc.

If this doesn't do it you may have to do a system restore (Windows XP) to recover the registry file you deleted. (Go to 'Help' in your 'Start' menu and search for 'Restore Points')

Hope this helps...

Last edited by fatbike : 08-29-2007 at 09:24 AM.
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Old 08-29-2007, 10:08 AM   #4 (permalink)
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I will try this right now, thanks for the info man!

Quote:
Originally Posted by fatbike View Post
Hey Sean,

If you haven't tried this, here's a thought.

* Do a complete uninstall of whatever version of desktop manager you currently have.
* Run your favorite registry cleaner. (Try this link --> Freeware ) This step is important, as it gets rid of unwanted registry entries that can still exist from an installation gone bad.
* Reboot your PC.
* Reinstall the version of desktop manager that came with the 8800. It contains all of the software necessary to run media manager, etc.

If this doesn't do it you may have to do a system restore (Windows XP) to recover the registry file you deleted. (Go to 'Help' in your 'Start' menu and search for 'Restore Points')

Hope this helps...
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Old 08-29-2007, 10:09 AM   #5 (permalink)
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I am not sure how to do that. I know that is what needs to happen, but again no idea where to start.
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Old 08-29-2007, 11:40 AM   #6 (permalink)
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I did a system restore but it took my computer back to a point in which I don't remember. It was only suppose to be yesterday...I am so frustrated. I brought it back to what it was. I am just at a loss of what I need to do next...this is so frustrating! I ran the Reg cleaner as well....nothing worked.
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Old 08-29-2007, 08:11 PM   #7 (permalink)
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Quote:
Originally Posted by seanstockman View Post
I did a system restore but it took my computer back to a point in which I don't remember. It was only suppose to be yesterday...I am so frustrated. I brought it back to what it was. I am just at a loss of what I need to do next...this is so frustrating! I ran the Reg cleaner as well....nothing worked.
Sucks, doesn't it. Dealing with a bad installation can be frustrating. Ok lets take this a step at a time and see if you missed anything.

* Assuming that you don't know what files you deleted from the registry, and assuming that you didn't back up your registry file prior to messing with it, lets assume that you didnt delete a critical file. Ok, here goes...

* Uninstall the Blackberry Desktop Software using the Windows 'Add/Delete Software' utility.
* Assuming that you are using RegSeeker, make sure that you have all of the checkboxes checked on the 'Clean The Registry' screen.
* Once RegSeeker has done its thing, make sure you 'select all' of the files that RegSeeker selected as useless, 'right click' in the body of selected files and select 'Delete Selected Items'. I would run RegSeeker at least twice, maybe 3 times to assure that you got all of the miscreant files.
* Click Start > Run.
* In the Run window, type regsvr32 atl.dll and click OK. A message indicates that the registration was successful.
* Re-Boot your computer.
* Do not plug in your handheld until the software is installed correctly.
* Install the software that came with the 88xx.

If this doesn't work, you may have corrupted the registry file. If this is the case and you don't have a copy of the old registry file, you may be in trouble. I would follow these steps exactly, and carefully. Don't skip a step and see if you can recover the dll file you need. Otherwise, its time to re-install XP. (you are on an XP PC, right?)
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