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Old 08-29-2007, 10:40 AM   #1 (permalink)
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After removing one of my users from BES and reactivating his blackberry to the BES, any messages that he had left in his blackberry when I made the change have stayed there and cannot delete. I have powered down the phone as well as took the battery out and SIM card out. Powered back on but the messages are still there.

Any ideas?
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Old 08-29-2007, 10:51 AM   #2 (permalink)
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Can you remove them by clearing the database using Desktop Manager? Or maybe by restoring an empty message database to the device?

A device wipe may be in the cards for this user.
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Old 08-29-2007, 11:10 AM   #3 (permalink)
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Yeah. A wipe is in order.
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Old 08-29-2007, 12:18 PM   #4 (permalink)
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Thanks for the response fellas, I was hoping it wouldn't have to come to that but......will do.

-Marc
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