BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-29-2007, 10:40 AM   #1 (permalink)
New Member
 
Join Date: Aug 2006
Model: 8310
Carrier: AT&T
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Email stuck in messages icon, can't delete

Please Login to Remove!

After removing one of my users from BES and reactivating his blackberry to the BES, any messages that he had left in his blackberry when I made the change have stayed there and cannot delete. I have powered down the phone as well as took the battery out and SIM card out. Powered back on but the messages are still there.

Any ideas?
Offline  
Old 08-29-2007, 10:51 AM   #2 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,704
Post Thanks: 4
Thanked 112 Times in 79 Posts
Default

Can you remove them by clearing the database using Desktop Manager? Or maybe by restoring an empty message database to the device?

A device wipe may be in the cards for this user.
Online  
Old 08-29-2007, 11:10 AM   #3 (permalink)
New Member
 
Join Date: Aug 2007
Location: Astoria, NY
Model: 8700c
PIN: N/A
Carrier: AT&T
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yeah. A wipe is in order.
Offline  
Old 08-29-2007, 12:18 PM   #4 (permalink)
New Member
 
Join Date: Aug 2006
Model: 8310
Carrier: AT&T
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the response fellas, I was hoping it wouldn't have to come to that but......will do.

-Marc
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.