BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-01-2007, 08:52 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Jul 2007
Model: 9900
OS: 7.1.0.746
Carrier: T-Mobile
Posts: 111
Post Thanks: 0
Thanked 1 Time in 1 Post
Default Uncaught exception: java.lang.ClassCastException

Please Login to Remove!

That's the error I get when I press any key following 6 (as the first #) on the homescreen (or dialing).
What's going on? All other #s work, i.e., I can dial 16 or 26 no problem, but 61, 62, or 63 gives me the error.
Offline  
Old 09-13-2007, 05:14 PM   #2 (permalink)
New Member
 
Join Date: Feb 2007
Model: 8703e
Carrier: sprint
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I just started seeing a very similar problem on my 8800. Only for me it is from the phone mode, not from the home screen. And instead of 6 mine is with 3. And the second number has to be 2.

Have you found a resolution?
Offline  
Old 09-15-2007, 09:02 AM   #3 (permalink)
New Member
 
Join Date: Sep 2007
Model: 8800
PIN: N/A
Carrier: orange
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Uncaught exception

I added some groups on my calendar and now I've always this error message on the home screen.
Even if I unplug the battery and restart the terminal, I still have this error message.
I can't do anythink, the BlackBerry is completly hang. I can't receive any phone call or access any service.

Did you found a solution for your problem?
Offline  
Old 09-15-2007, 05:37 PM   #4 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,028
Post Thanks: 51
Thanked 304 Times in 292 Posts
Default

I had this exact error and the only solution I found was to wipe the device and install the new Vodafone OS. Works great with T-Mobile service. I haven't had this crop us since doing the OS upgrade. When I did get the uncaught exception error I couldn't get rid of it. Even a reset (pulling the battery for 30 seconds or so) wouldn't help because as soon as it restarted it did it again, without my having touched it. Obviously it was caught in some kind of a loop (an uncaught exception loop) and would not recover. So I nuked it. The Vodafone is recommended simply because it's the latest OS from any carrier for the 8800.
Online  
Old 09-15-2007, 11:41 PM   #5 (permalink)
New Member
 
Join Date: Feb 2007
Model: 8703e
Carrier: sprint
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The "groups" lead is the key, i think. I deleted all the Address Book "groups" and it worked.
Offline  
Old 09-16-2007, 03:01 PM   #6 (permalink)
New Member
 
Join Date: Sep 2007
Location: San Diego, CA
Model: 8800
PIN: N/A
Carrier: AT&T/Cingular
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Mine is doing the same thing. It's basically frozen when the device turns on and I cannot do anything. Can you please explain to me EXACTLY what I need to do to fix it please!
Offline  
Old 09-16-2007, 05:36 PM   #7 (permalink)
New Member
 
Join Date: Feb 2007
Model: 8703e
Carrier: sprint
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Siouxsie View Post
Mine is doing the same thing. It's basically frozen when the device turns on and I cannot do anything. Can you please explain to me EXACTLY what I need to do to fix it please!
Mine wasn't frozen at start up. For that, I expect you've already tried removing the battery and such; otherwise the "wipe and reinstall" seems the best approach. I think the RIM desktop software make this reasonably simple.

Mine was the uncaught exception when typing a specific sequence of keys while dialing out. And it was fixed by eliminating the groups from Address Book. If you can't even boot the phone, you won't able to delete them, or do anything else.
Offline  
Old 09-16-2007, 06:59 PM   #8 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,028
Post Thanks: 51
Thanked 304 Times in 292 Posts
Default

To fix this you need Blackberry Desktop Software 4.2 (SP2) running on a Windows computer. Download the latest handheld operating system from your carrier, or better still the latest OS from Vodafone. There's a sticky at the top of this forum with links and instructions. Once you save and install the handheld software to your computer you're ready to run the Desktop Software app and update your handheld. Go back to the sticky thread at the top of this forum and follow those directions closely. I've done it at least half a dozen times with no problems. This is going to take between 1 and 2 hours from start to finish, but when you're done you have a Blackberry with a shiney new OS like it came from the factory.
Online  
Old 09-18-2007, 10:09 PM   #9 (permalink)
New Member
 
Join Date: Sep 2007
Model: 8800
PIN: N/A
Carrier: at 7t
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default defective blackberries

I am returning my second Blackberry 8800 tomorrow and giving up on them. The first one lasted a few days before it locked up. When they finally gave me a replacement it lasted about a day. AT&T told me I should exchange it because there is nothing that could be done. I managed to get it working by reinstalling the operating system. (actually that didn't work the first time and I reinstalled the reinstalling software then reinstalled the OS) At some point there was an option to erase everything before reinstalling and thats what I did. It lasted several more days and crashed again. I was REALLY impressed with the features of the phone but these things just aren't dependable enough yet to use for business in my opinion.
Does anybody have any suggestions as to how to make these things usable? Maybe one could buy 2 or 3 of them and get really good and fast at reinstalling and backing them up and switch them out whenever there is trouble and then work on the other.
Maybe these big companies use them because they have full time IT guys to do those chores, but if you are a small business you are losing a lot of productive time doing all this mindless busywork of reinstalling rebooting taking batteries out putting back in reinstalling etc.
Any ideas? Do the Blackberry people even know that they have these problems? I couldn't find any place to send a message directly to them.
Maybe they read these threads. Is there any way to get technical support on these things.
Offline  
Old 09-18-2007, 11:48 PM   #10 (permalink)
New Member
 
Join Date: Feb 2007
Model: 8703e
Carrier: sprint
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hello Phillip,

I'm sorry to hear you are having such difficulty.

I've not heard many if any stories so dismal.

I don't want to sound flippant, bragging about how my phones all work, while you are having such a bad experience.

I also run a small business, 4 of us, and switched to Blackberry in March, primarily because of our bad experience with nearly every other phone
out there. Since switching we've had nearly no problems (it was a little frustrating getting AT&T to set up the accounts the way we needed them but this was trivial). My personal phone has crashed only about 6 times in 6 months, usually due to installing optional 3rd party apps. My most recent crash, as recounted earlier in this thread, an 8800 crashing while dialing a specific sequence of digits, is the first real OS bug I've encountered. And even it was only minor since I could could work around it.

I can't tell you what to do to make yours work without knowing how you are configured, how you are using it, what apps you might have installed, what you were doing when it crashed, etc. And even then, I could only suggest rudimentary debugging logic like, "Does it still crash if you don't install that app or don't run program1 before program2?"

I do have a phone# that was good back in March and got me through the AT&T jungle to someone who at least knew that blackberries didn't grow on bushes. I don't know if it is still good. It is 866-490-2666. And there are a few other forums I visit when I need help: pinstack.com, howardforums.com, and even the AT&T customer forum.

I hope you get the problems resolved. Blackberries really are good reliable machines. Maybe you just got the luck of the draw and are a victim of coincidence. Maybe the next one will be the charm.

Sincerely,
Mike





Quote:
Originally Posted by philip1504 View Post
I am returning my second Blackberry 8800 tomorrow and giving up on them. The first one lasted a few days before it locked up. When they finally gave me a replacement it lasted about a day. AT&T told me I should exchange it because there is nothing that could be done. I managed to get it working by reinstalling the operating system. (actually that didn't work the first time and I reinstalled the reinstalling software then reinstalled the OS) At some point there was an option to erase everything before reinstalling and thats what I did. It lasted several more days and crashed again. I was REALLY impressed with the features of the phone but these things just aren't dependable enough yet to use for business in my opinion.
Does anybody have any suggestions as to how to make these things usable? Maybe one could buy 2 or 3 of them and get really good and fast at reinstalling and backing them up and switch them out whenever there is trouble and then work on the other.
Maybe these big companies use them because they have full time IT guys to do those chores, but if you are a small business you are losing a lot of productive time doing all this mindless busywork of reinstalling rebooting taking batteries out putting back in reinstalling etc.
Any ideas? Do the Blackberry people even know that they have these problems? I couldn't find any place to send a message directly to them.
Maybe they read these threads. Is there any way to get technical support on these things.

Last edited by mjalkut : 09-18-2007 at 11:50 PM. Reason: formatting
Offline  
Old 09-19-2007, 09:25 AM   #11 (permalink)
New Member
 
Join Date: Sep 2007
Model: 8800
PIN: N/A
Carrier: at 7t
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default blackberry defects

On the first phone I had installed Blackberry maps. I wondered if that is the problem so when I got a new one I made sure I installed nothing. It crashed I think when trying to make a call. When I got it working it crashed when trying to set up the address book. When I bought the phone one thing that made it appealing is the fact that you could install other kinds of software. Now we find out you are not supposed to do that? According to Blackberry's technical info that classcast exception error is caused by setting up groups in the address book. Their expert fix: Don't do that!
Maybe I somehow got two defectives but you are saying that crashing once a month is a success story?
I still think the key to using one of these would be just to get really good and fast at uninstalling re-installing (combined with constantly backing up everything to minimaze data loss because I think these things crash all the time.
I didn't find any AT&T tech people to be knowledgable. They said everytime it was a hardware problem and that made me worry that after the warranty if these things are $500 a pop it would get real expensive to replace several times a month.
Has anyone had one that hasn't crashed? I guess if there are they wouldn't be reading these forums. It would be nice to hear some success stories.
Offline  
Old 09-19-2007, 10:02 PM   #12 (permalink)
New Member
 
Join Date: Feb 2007
Model: 8703e
Carrier: sprint
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by philip1504 View Post
Maybe I somehow got two defectives but you are saying that crashing once a month is a success story?
Can you show me a smart phone anywhere that crashes less often?

I don't even know of many desktops that don't tie themselves into knots about every month or so. Even Sparc stations need a reboot once in a while. Every other cell phone I've ever owned or been near, when used for data or PIM applications (except Blackberry), has crashed 10 times that often.

As for 3rd party apps, if they crash the machine it's not the fault of the machine (usually). And most phones require 3rd party apps just to do mail or browse the internet. And even with outside help, nobody but BB gets mail right.

Mike
Offline  
Old 09-27-2007, 02:50 AM   #13 (permalink)
Thumbs Must Hurt
 
Join Date: Jul 2007
Model: 9900
OS: 7.1.0.746
Carrier: T-Mobile
Posts: 111
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

Isn't the Vodafone OS different than the stock TMo one?
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.