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Old 09-02-2007, 04:33 PM   #1 (permalink)
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Hi Everyone,

Because of an issue with the internet explorer with my wife's 8700g, I performed a "wipe blackberry" action. After twenty minutes of the hourglass icon with the message that it was wiping the blackberry, I took out the battery as well. When I put the battery back in, I now have a white screen with a hourglass. The LED light is red in the corner. Does anyone have any suggestions on how to get it away from this white screen with the hourglass?

Old 09-02-2007, 06:01 PM   #2 (permalink)
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Content Protection was enabled on her Blackberry. A "wipe handheld" can take a couple hours in that case. When content protection is disabled a wipe will only take a couple of minutes.

Give it a couple hours and see if it comes back on it's own. If it doesn't you'll need to reload the OS.

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