Please note before signing: Blackberry has released an update that seems to address this problem! (fingers crossed)
Please try this before signing, it may correct the problem. Get the upgrade here
As of 7.5.5, I have been reboot free for TWO DAYS! Amazing. Will keep you posted.
=============================== Update: I have posted a petition to address this issue. If I obtain more than fifty signatures, I will present it to Tmobile and see what we can make happen. As of 6.29.5, 9am, we have collected a total of 42 signatures. Not bad! Eight more and I will start to present my case to T-Mobile.
Thanks to all who have signed the petition.
T.Mobile. The 7100T. Unwarranted five minute long reboots, daily.
The phone apparently was pushed to market with a grave defect.
You can read all about it on this thread.
Now, my quick rant, followed by a proposed course of action.
I have lost countless hours of time using this product. I provide technical support services for customers about the Chicagoland area. When I'm 1/2 hour into a tech call, then the phone reboots and I have to call back and start from the beginning with a new tech, it really frustrates me, as well as my client. I bill by the hour and I can't bill my client for time that I lost due to owning a defective phone! So, I lose TIME and MONEY
. This defect is absolutely not acceptable.
I have also lost about ten hours spending time on the phone with T.Mobile (got a reboot this AM while talking to them, about 25 minutes into the call). Their tech support holds firm that they don't hear about many problems with the phone. Once passed on to a supervisor, they stand firm about replacing the phone being the only option.
I have replaced the phone twice. Same problems each time, evident within hours of replacement.
Granted, these people are doing what they are told to do, but as a customer, I feel like I have been sold a "lemon" and that the retailer (tmob) has absolutely no concern for their customer woes.
I have appealed to Tmob twice now to refund me the price of the phone (after rebate, of course), and allow me to return this defective model, and in exchange I will purchase another cellular product from them and be done with this issue. The response I received on both occasions was a firm "NO". One supervisor suggested I EBAY the phone and the other suggested that I start pursuing RIM to obtain a refund. I started calling about this defect within the first week of starting service with tmob, less than three months ago.
I'm in the customer service industry. Rest assured, I am VERY patient and considerate when speaking with tmobile reps. No freaking out, just plainly stating my case and expressing simple dissatisfaction when it is not properly addressed.
It appears that I can proceed as follows:
1) Continue to receive replacement models, likely at the rate of one a month. But to what avail? None but my frustration.
2) Start a campaign against T.Mobile to get them to provide refunds for this product for every customer who has experienced this problem, at the request of the customer.
I don't think that this is disagreeable or unwarranted...
To this effect, I have slapped together a rough draft of what I will shortly propose to Tmobile, and likely make public on petitiononline.com as well as other venues.
T Mobile is profiting from the sale of a defective product, the RIM 7100T, and is not taking any steps to resolve the defect with the product to the satisfaction of the customer. |
The RIM 7100T has exhibited distinct failures regarding it's ability to operate reliably as a cellular telephone. The failures are described as such:
1) In the middle of a telephone call, the RIM 7100T will disconnect from the network, the call will end and the screen will change to a white background with an hour glass. The device remains in this state for approximately five minutes, rendering itself useless for the duration of this process.
2) On occasion, the issue described in point 1 will occur, and it will be necessary to remove the battery and reinsert the battery in order for the phone to reconnect to the Tmobile network.
3) There is a shorter version of the issue described in point 1, in which the RIM 7100T disconnects during a call, the background goes to white, and the phone comes back to the main screen within a minute. Again, the 7100T device is rendered useless for the duration of this process.
The defects presented above are apparent across the country, affecting hundreds of T Mobile users.
The actions that T Mobile has taken at this point to resolve the issue are not apparent. To this date, there has not been a public statement from T Mobile regarding the issues outlined above, and no statement concerning the intended resolution.
The RIM 7100T device is presented to the marketplace as a cellphone, among other things. The level of service the marketplace demands of their cellular equipment is that, provided service is available in the area in which the calls are being made, as well as power being available from the battery installed in the device, the device should not reboot or render itself useless for any period of time without warrant or previous notification from the service provider.
T Mobile should provide their customers a path of recourse to establish the level of service they expected when they purchased the RIM 7100T.
For this reason, it is being requested of T Mobile that they provide a credit to the account of the subscriber, at the request of the subscriber, the total sum of the cost of the phone, minus any rebates, so that the subscriber may then use that credit to purchase a comparable product from T Mobile.
I figure that if they won't listen to me, maybe they will listen to a few hundred of us?
I can't see myself shelling out an ADDITIONAL $349 for another phone from TMO while the original one they sold me is defective.
If I buy a product from Best Buy and it is defective and they replace it, and the replacement is defective, you had better believe that they would replace the device with a different model or credit your account.
I'd be happy to hear your comments.