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Old 09-05-2007, 02:03 PM   #1 (permalink)
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Default I can reply to but not originate emails

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An employee of mine has an 8700 on ATT; as of today, she can reply to any email but can't originate one--it comes back as undeliverable. I've had her remove the battery but it still is doing it; any ideas?
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Old 09-05-2007, 03:02 PM   #2 (permalink)
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On BIS or BES?

Have you resent service books?
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Old 09-05-2007, 03:09 PM   #3 (permalink)
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How do I resend my service books? - BlackBerryFAQ

Good luck.
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Old 09-05-2007, 04:30 PM   #4 (permalink)
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On BIS

And no, we haven't resent books yet.

I'll give that a try and see if it solves her problem

Thanks
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