Hello every one,
As i am new to this site ,i will try to make it simple..! Got a BB 8707g ,forgot my password.So,i entered it 10 times to reset"it's what i read in some post" now ,the screen lights up with a circle in the middle...!i guess means "access denied"..!i am completely new to BB as it is not mine as well...!
plzzz help...! i am lost:cry:
First, welcome to the forums. It is most likely a JVM error. I assume it is a 507, which typically indicates that there is no operating system on the device. If you don't have desktop manager get it. You will need it to reload the OS. Get the OS (and DM if you don't have it) here: https://www.blackberry.com/Downloads...93E4F3BB068C22
Install the latest version of the OS and connect your device to your PC and start up DM, run application loader, and all should be well.
kingram, welcome to the Forums.
See these in addition to jsconyers advice above:
How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ
BlackBerry Desktop Manager Downloads - BlackBerryFAQ
How do I upgrade the OS on my BlackBerry? - BlackBerryFAQ
thanks for the help guys...!my BB is back and running..!:smile:
No problem! glad we could be of assistance (y)
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