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Old 09-08-2007, 03:23 PM   #1 (permalink)
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When you set up a new BIS account, How does BIS access the email server? Default way.

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Marc
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Old 09-08-2007, 03:44 PM   #2 (permalink)
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I don't know what the default way is, but all you need is to input your email address and password.
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Old 09-08-2007, 03:47 PM   #3 (permalink)
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Once you have the email accounts set up in BIS, RIM's servers will poll those accounts about every 15 minutes. If it finds mail, that will be pushed directly to the BB and RIM will again poll in about 2 minutes. If it finds mail that will be pushed and the cycle begins again in about 2 minutes, until it finds nothing. At which time RIM will poll again in about 15 minutes.

You don't have to do anything, this is how BIS works. You also can't change the cycle.
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Old 09-08-2007, 09:32 PM   #4 (permalink)
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Thanks for that explanation. That was my initial understanding (except that I did not know about the 2 minute recycle) and my IT guy said no that the BB polled our corporate server individually. Somehow that didn't seem right.

Now to add to the answer to the OP given by Dubdub, if the RIM server tries three times (15 min apart) and cannot contact your server for some reason (server down, ISP problems, etc.) it will "kick you off" and send you a message that your account is deactivated. If you get one of those call your IT guy and find out what is wrong with the server and once you know that it is reconnected to the net, go into personal e mail set up with your username and password and reactivate your e mail account.

You can also activate it via your https://bis.na.blackberry.com/html?brand=mycingular (or =yourbrandname-better bookmark it) log in window.

It is not a matter of if this will happen but when. It seems to happen to people in our company when they are overseas (I was in Chile the first time and my manager was in England) so have an overseas access number ready in case you can't access the web. I have had to do it so many times for a variety of reasons, some of which are mentioned above, that I can almost do it in my sleep.

MikeyMike
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Old 09-08-2007, 09:49 PM   #5 (permalink)
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Mikey, this user stated clearly in the first post that he is on a BIS setup, not BES. You are giving him BES solutions, which will not apply to him.
BES operates on an instanteous sync, not on the 15/2 minute cycle you find in BIS as described above. RIM servers will not kick you off and send you a deactivation notice on BIS.

Thanks for your help. Let's make sure it is applied to the correct applications.
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