BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-08-2007, 03:23 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Feb 2005
Location: New Jersey
Model: Bold
Carrier: AT&T
Posts: 156
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default New BIS User

Please Login to Remove!

When you set up a new BIS account, How does BIS access the email server? Default way.

Thanks

Marc
Offline  
Old 09-08-2007, 03:44 PM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

I don't know what the default way is, but all you need is to input your email address and password.
Offline  
Old 09-08-2007, 03:47 PM   #3 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,020
Post Thanks: 54
Thanked 778 Times in 740 Posts
Default

Once you have the email accounts set up in BIS, RIM's servers will poll those accounts about every 15 minutes. If it finds mail, that will be pushed directly to the BB and RIM will again poll in about 2 minutes. If it finds mail that will be pushed and the cycle begins again in about 2 minutes, until it finds nothing. At which time RIM will poll again in about 15 minutes.

You don't have to do anything, this is how BIS works. You also can't change the cycle.
Offline  
Old 09-08-2007, 09:32 PM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2006
Location: Texas
Model: 8700c
PIN: Nope
Carrier: Cingular (8700c?)
Posts: 67
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for that explanation. That was my initial understanding (except that I did not know about the 2 minute recycle) and my IT guy said no that the BB polled our corporate server individually. Somehow that didn't seem right.

Now to add to the answer to the OP given by Dubdub, if the RIM server tries three times (15 min apart) and cannot contact your server for some reason (server down, ISP problems, etc.) it will "kick you off" and send you a message that your account is deactivated. If you get one of those call your IT guy and find out what is wrong with the server and once you know that it is reconnected to the net, go into personal e mail set up with your username and password and reactivate your e mail account.

You can also activate it via your https://bis.na.blackberry.com/html?brand=mycingular (or =yourbrandname-better bookmark it) log in window.

It is not a matter of if this will happen but when. It seems to happen to people in our company when they are overseas (I was in Chile the first time and my manager was in England) so have an overseas access number ready in case you can't access the web. I have had to do it so many times for a variety of reasons, some of which are mentioned above, that I can almost do it in my sleep.

MikeyMike
Offline  
Old 09-08-2007, 09:49 PM   #5 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Mikey, this user stated clearly in the first post that he is on a BIS setup, not BES. You are giving him BES solutions, which will not apply to him.
BES operates on an instanteous sync, not on the 15/2 minute cycle you find in BIS as described above. RIM servers will not kick you off and send you a deactivation notice on BIS.

Thanks for your help. Let's make sure it is applied to the correct applications.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.