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call count not clearing at all

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Old 09-09-2007, 10:51 AM   #1 (permalink)
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My call count is not clearing on my 8830 at all. I've only had it a few days and I have 4 missed calls.

I have checked all message inboxes and cleared them all, as well as the phonelogs.

I do not have any saved messages.

I've tried soft resets, hard resets, and battery pulls up to a few minutes.

I've tried switching themes.

Any way around this?
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Old 09-09-2007, 09:10 PM   #2 (permalink)
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Who is the carrier?

Generally the carrier clears the count remotely using information communicated between the handset and the carrier.

I would contact the carrier. They will generally be able to re-establish communications and clear the count.
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Old 09-09-2007, 10:04 PM   #3 (permalink)
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The carrier does not clear the missed call logs. The carrier clears the voicemail icon.

Have you tried clearing the "missed call logs" in "view folders?" Do you have missed calls set to show in the message list? If so, you may need to go to the message list and highlight todays date and select "mark prior opened." However, it may take a reload of the OS in order to clear this up. This used to happen on early Pearl OS's and a software upgrade/reload was what was needed. The missed call icons should normally go away when you go to the phone page.
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Old 09-09-2007, 10:13 PM   #4 (permalink)
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I did everything you mentioned. I am on alltel and am running version 4.2.2.123. Is there a newer os than this? I have never reloaded an os before on the bb and didn't know if there would be a problem running a different one with alltel. Also, if I reload the os will I always have to do this to take care of the problem? Thanks
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Old 09-09-2007, 10:39 PM   #5 (permalink)
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You can upgrade to this one....

http://www.blackberryforums.com/gene...2-2-148-a.html

Instructions are included in the thread.
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Old 09-09-2007, 10:48 PM   #6 (permalink)
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Sorry Bubba, John's right. It's the e-mail icon I was thinking of.

However, there is a newer OS. Version 4.2.2.148

After having tried everything else, that is where I would start.

{Edit} Looks like you got it already!
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Last edited by fatbike : 09-09-2007 at 10:50 PM.
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Old 09-09-2007, 10:49 PM   #7 (permalink)
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voicemail
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Old 09-09-2007, 10:55 PM   #8 (permalink)
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Quote:
Originally Posted by John Clark View Post
voicemail
Uggh... email... call counter...

If anyone needs me I'll be in Blackberry School.
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Old 09-09-2007, 10:57 PM   #9 (permalink)
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eh, sometimes the front just falls off.
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Old 09-09-2007, 10:58 PM   #10 (permalink)
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"clearly, the front's not supposed to fall off"
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Old 09-09-2007, 11:03 PM   #11 (permalink)
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...and yet, here we are...
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Old 09-09-2007, 11:06 PM   #12 (permalink)
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in case you're wondering....

Front Fell Off
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Old 09-09-2007, 11:12 PM   #13 (permalink)
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I think the OP was using their BB "out of the environment".
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Old 09-09-2007, 11:13 PM   #14 (permalink)
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LMFAO!!

Well, at least it was towed outside the environment...
(much like my initial response to this thread)
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Old 09-10-2007, 10:17 AM   #15 (permalink)
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I ended up reloading the software and it took care of the problem. Hopefully it won't come back and start doing it again.
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