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Old 09-19-2007, 10:44 AM   #1 (permalink)
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Default Blackberry 8700r Word Docs - unrecognized file format

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I am receiving "unrecognized file format" whenever I try to open a Word Document attachment. I am able to open PDF, PPT, XLS, WAV... but not DOC for some reason.

I connect thru a BES and my handheld version is as follows:

Wireless Handheld (EDGE)
V4.2.1.85 Platform 2.3.0.67

Any recommendations would be greatly appreciated.
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Old 09-19-2007, 10:48 AM   #2 (permalink)
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Have you tried removing the battery and reinserting?

Attachments are a complicated process on the BES (so I'm told.) If you still can't get them open after the reboot, you may need to call your BES Admin/IT department.
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Old 09-19-2007, 11:18 AM   #3 (permalink)
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Default I have tried this and still have the same error message

BES Admin is telling me to reinstall the device software... Is there a FAQ you can refer me to for backing up and reinstalling the handheld software for a 8700R ...

BTW, I am doing this for a coworker. I wonder if I would be able to do this reinstall from my own machine and hand it over to to him when it's done? as opposed to being his profile on his computer to do this?

Thanks.
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Old 09-19-2007, 11:53 AM   #4 (permalink)
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You can upgrade the device to the newest OS here:

http://www.blackberryforums.com/gene...2-1-101-a.html

That link has instructions in the first post.

or here is a link for all the OS downloads for each carrier. You can use the same instructions but use any 8700 OS (GSM/GPRS/EDGE only. 8703/8707 won't work) you like.

BlackBerry Operating System Downloads - BlackBerryFAQ
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Old 09-19-2007, 12:56 PM   #5 (permalink)
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Default Thanks John.

Excellent Support
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