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Old 09-19-2007, 05:17 PM   #1 (permalink)
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Default Computer doesn't recognize my phone

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hi, I bought the 8700c not to long ago, I want to change the background picture on my phone, and I downloaded the blackberry desktop software and when I connect my phone to my computer via USB it does charge and all, but my computer/desktop software doesn’t recognize the phone so I can't do anything but charge it, is there anything I need to get besides the software, like some drivers or something? I tried loading the desktop manager and tried to recognize the phone but it says no mobiles devices are plugged in or somehting to that effect. PLEASE HELP ME
Old 09-19-2007, 09:02 PM   #2 (permalink)
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Wirelessly posted (BlackBerry 8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Have you tried uninstalling and reinstalling? Make sure you are using the latest version of the Desktop Manager, too, which I believe is 4.2 Service Pack 2.
Old 09-19-2007, 10:02 PM   #3 (permalink)
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You might try a different USB port and/or different USB cable, in addition to what jeremyckitching suggested.
Old 09-20-2007, 10:20 AM   #4 (permalink)
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I managed to do this on my blackberry by not pushing the USB cable all the way into the device. The power connected, but Windows threw me a little "unrecognized USB device" error. The blackberry registered that it was connected, and it was getting power from the cord, but I jiggled it and it slid in a little more and then connected fine.

Try a new cable, or try blowing out the USB port on your BB with a can of air or something.

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