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Old 09-22-2007, 07:36 PM   #1 (permalink)
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Default new 8820 report / Yahoo! Go question

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i upgraded 8800 to 8820 yesterday (ordered by phone thursday and got fedexed). despite a lot of time and effort, i have been unsuccessful (and a webmaster friend who checked over my work also was unsuccessful) associating the 8820 with my WEP-secured home wi-fi network (which is linksys, 5Mbps down, 600kbps up, and solid as a rock). keep getting some "Unknown Network Failure." at&t couldn't help (although they did send me ideas below) and eventually a very courteous first level rim/blackberry tech asked if he could have to have someone call me back monday, which i said i'd appreciate. i'll report later if home wi-fi association issue works out.

separately, i loved Yahoo! Go on my 8800. but now with my 8820, i find myself completely unable on the 8820's browser to get to a "Download now" page for Yahoo! Go. i am beginning to think like some other models, Yahoo! Go will not work with 8820 <?>. any ideas / experiences on that appreciated. regards, bt


From: [email address] [mailto:customer_servicenr@cingular.com]
Sent: Saturday, September 22, 2007 5:19 PM
To: [me]
Subject: Configure a Wi-Fi Network Connection Profile for a 8820 using Handheld Software Version 4.x


The following is a Cingular ATG(R) eServer solution:

ID: KB82628

Goal Configure a Wi-Fi Network Connection Profile for a 8820 using Handheld Software Version 4.x

Goal Scan for an Available Wi-Fi Network with a RIM BlackBerry 8820 using Handheld Software Version 4.x

Goal Manually Add an Wi-Fi Network with a RIM BlackBerry 8820 using Handheld Software Version 4.x

Fact BlackBerry Handheld Software version 4.2

Fact RIM BlackBerry 8820

Symptom Configure a Wi-Fi Profile for a 8820 using Handheld Software Version 4.x

Symptom Wi-Fi Set Up Wizard for a RIM BlackBerry 8820 using Handheld Software Version 4.x

Symptom Wi-Fi

Change
Informational Only | Limited Support: This solution is intended for informational purposes only. AT&T provides network, billing, and provisioning support for the wireless voice and data networks. Although some AT&T handsets offer Wi-Fi functionality, these devices cannot use the Wi-Fi Connect service. The instructions below depict the steps to scan for an available network and manually add a network. AT&T supports enabling Wi-Fi on the device, but does NOT provide technical support or advanced troubleshooting for configuring a Wi-Fi network connection profile. Additional support beyond this article must be directed to one of the following:

If troubleshooting a corporate network, please contact your IT/System Administrator.
If troubleshooting a home network, please contact the Wi-Fi equipment manufacturer.
If troubleshooting a public network (hotspot), please contact the Wi-Fi network provider.
NOTE: For further assistance with an AT&T Wi-Fi hotspot, please contact AT&T Wi-Fi hotspot support.


Fix
RIM BlackBerry 8820 Keypad Layout

There are two options to configure a Wi-Fi network connection profile. By default, when a new Wi-Fi profile is created it will appear at the bottom of the Wi-Fi profile list.

Prerequisite

Turn the Wi-Fi signal on

Option 1- Scan for an available Wi-Fi network


Scroll to and select the Manage Connections icon (to select press the trackball in).
Scroll to and select Set Up Wi-Fi Network.


Scroll to and select Next.


Highlight and select Scan For Networks.


If prompted, highlight and select Turn Wi-Fi on.


The RIM BlackBerry will search for available Wi-Fi networks.


Select the desired Wi-Fi network.
NOTE: If no network is found, the device may be too far away from a Wi-Fi access point/router. Additionally, the Wi-Fi network name may be hidden as intended by the Wi-Fi network admin, and as a result is not searchable. In either instance, please proceed with Part 2 below if there is a desire to manually setup the connection.


Press the Menu key, then select Connect.


If prompted, enter the appropriate security credentials, then scroll to and select Connect.


The RIM BlackBerry will connect to the Wi-Fi network.


To save the Wi-Fi network connection as a profile (for ease of use at a later time), scroll to and select Yes.
NOTE: The BlackBerry device can connect to a Wi-Fi network without saving the connection as a profile. However, each subsequent connection to that Wi-Fi network will require the BlackBerry device user to complete Set Up Wi-Fi.


Enter the desired profile name, then scroll to and select Next.


If connecting to a public network (hotspot), scroll to and select Wi-Fi Hotspot Login to open the captive portal in the browser.
IMPORTANT: A captive portal will open in the browser to specify payment options and/or security credentials. Payment options or security credentials may be required to access the public network (hotspot) and may vary depending on the network provider. Please contact the Wi-Fi network provider for more information.


Scroll to and select Finish.


Option 2 - Manually Add a Wi-Fi Network
NOTE: In general, manual setup of a Wi-Fi network requires the user know the Wi-Fi network name (SSID) as well as security password.

Scroll to and select the Manage Connections icon (to select press the trackball in).
Scroll to and select Set Up Wi-Fi Network.


Scroll to and select Next.


Scroll to and select Manually Add Network.


Enter the Network Name (SSID), then scroll to and select Add.


If prompted, enter the appropriate security credentials, then scroll to and select Connect.


The RIM BlackBerry will connect to the Wi-Fi network.


To save the Wi-Fi network connection as a profile, scroll to and select Yes.
NOTE: The BlackBerry device can connect to a Wi-Fi network without saving the connection as a profile. However, each subsequent connection to that Wi-Fi network will require the BlackBerry device user to complete Set Up Wi-Fi.


Enter the desired profile name, then scroll to and select Next.


If connecting to a public network (hotspot), scroll to and select Wi-Fi Hotspot Login to open the captive portal in the browser.
IMPORTANT: A captive portal will open in the browser to specify payment options and/or security credentials. Payment options or security credentials may be required to access the public network (hotspot) and may vary depending on the network provider. Please contact the Wi-Fi network provider for more information.


Scroll to and select Finish.


If unable to configure a Wi-Fi network connection profile

Verify Wi-Fi network status
If unable to detect connection information, perform a Site Survery to determine the connection information.
If unable to configure a network connection profile, please escalate accordingly for assistance with configuration and settings specifc to the network:
If troubleshooting a corporate network, please contact your IT/System Administrator.
If troubleshooting a home network, please contact the Wi-Fi equipment manufacturer.
If troubleshooting a public network (hotspot), please contact the Wi-Fi network provider.
NOTE: For further assistance with an AT&T Wi-Fi hotspot, please contact AT&T Wi-Fi hotspot support.


Suggest a Fix
Related topics

Change the Order of Wi-Fi Profiles
Wi-Fi Troubleshooting Tips for Wireless AT&T Devices


Thank you for contacting Cingular Wireless. Please do not reply to this automated message. If the solution you have received (above) does not satisfy your inquiry or if you need additional support, please access the following url: https://onlinecare.cingular.com/supp...device-support
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Old 09-22-2007, 07:43 PM   #2 (permalink)
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Using the 8820 for the last month, Yahoo Go! is not supported on the 8820 yet. I believe they just released a version that works on the 8830. They'll get an update shortly.
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Using 8220/9530/9000/8120/8820/8320/8800c/8100t/8700v/8900/9630
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Old 09-22-2007, 07:52 PM   #3 (permalink)
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thx eTHE2
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Old 09-23-2007, 03:42 AM   #4 (permalink)
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Default Same here btaylor

I"m having the same error you are. please post after you talk to the RIM tech on monday. Thanks
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Old 09-23-2007, 01:36 PM   #5 (permalink)
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jprincipe (and anyone else who might be interested), looks like things are going to work out by end of day. (perhaps overly inclusive) back and forth with my webmaster friend charles below describes apparent fix for my situation (linksys firmware upgrade):

THANK you charles. i went ahead and stopped by your house after breakfast and 8820 associated to your linksys WRT54GX with wep encryption just fine. i disabled cingular's EDGE network and managed to send and receive firm and nonfirm email on 8820 over the [home] secured wifi profile! i could also browse websites. (as an additional test, i went by barnes & nobles and tested the 8820 over an att wifi hotspot using my sbc/yahoo! credentials; i made a link there too and piddled between chomping on cheesecake for about an hour.) i am unsure whether web browsing was slowed down some by having both EDGE and wifi active, but i'll test that more to be sure. (i am reasonably sure i could not look up [firm personnel] from outlook's GAL with just wifi active, but i'll learn the traps there later...)

charles, thank you so much. susan may want to do dinner at snuffers (and [you and your family are] invited to join for your belated birthday!) but other than that we should be home all afternoon and evening. let me know when you want us to be home for you to come upgrade the firmware on my linksys WRT54GX here at the house. see you soon! i guess once we get me working wifi on 8820 here at house, i can call or email rim/blackberry to close their ticket.

richard, i left you a voice message too, and i have already spoken with [out of town mother in-law] about this (she said fine, just call), but i'd appreciate very much if i could get on your schedule again and you could call [inlaws], look at my linksys WRT54GX there, touch base with charles if necessary, and then make sure the firmware for my linksys WRT54GX there at the durrs is as up-to-date as charles is making us here in dallas! (and just email me an invoice.) if you need charles's cell let me know. thx much

-------------------------------------------------------------------------------
From: Charles
Sent: Sunday, September 23, 2007 12:55 AM
To: [btaylor1]
Subject: Re: New linksys


Mine is a WRT54GX v 1.0 and I think it is still the same as yours.
The original firmware was 1.00.13 which I have now upgraded to latest - 1.02.15
We will have church 'til noon and then lunch and [son] has Lacrosse from 2-3:30.
I should be home after that.
I have pretty good range here so if you want to just stop by out front, feel free to try and make the WIFI link there. If that works, I can stop by and do the firmware upgrade on yours at your home later in the day.

[btaylor1] wrote:

Isn't yours same as ours? If there is an appropriate available upgrade, what if you upgraded yours, then I could come over with my box, test 8820 wifi assn again, and if it works take home your box and leave you mine to upgrade when you might feel like it. Or you could just upgraded mine and I could take back home. Of course you may have wasted all the time you can spare on my family this weekend! Signing off, [daughter] a little under weather now

Last edited by btaylor1 : 09-23-2007 at 01:38 PM.
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Old 09-23-2007, 03:25 PM   #6 (permalink)
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charles came and updated firmware on my home linksys wifi router now too. am now wi-fi connect in blue at home too.
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