Originally Posted by Jdtokenring
That was our problem, we were using a generated key! Many thanks, removing the peer to peer key and a service restart resolved the issue.
Many thanks again!
It makes sense - we had a key, we could receive BB messenger pings and messages, however they could not receive ours because we had a custom peer 2 peer key (it was encrypted and therefore dropped on their side - right?)
thanks again x14!!