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Old 09-24-2007, 02:58 PM   #1 (permalink)
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is there a setting that will show my email on the 8800 as read after i read it on my computer? if i read it on the 8800 it shows read on my computer but not the other way.
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Old 09-24-2007, 03:00 PM   #2 (permalink)
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Are you on BES or BIS? Yahoo Mail? GMail? POP, IMAP, OWA?
We need more details about your setup in order to answer your question.
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BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
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Old 09-24-2007, 03:11 PM   #3 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Are you on BES or BIS? Yahoo Mail? GMail? POP, IMAP, OWA?
We need more details about your setup in order to answer your question.

How do I know? It is my work email via MS Exchange. I had to set it up through our systems admin. I would guess BES??
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Old 09-24-2007, 03:15 PM   #4 (permalink)
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Sounds like BES.
If so, your device should be reconciling read/unread marks on its own, both ways.
Make sure you have the following set on your device:
Messages > Options > Email Reconciliation > Wireless Reconcile = ON

If it's on, and still not working... then you should let your Exchange admin know.

Also, read/unread mark reconciliation from desktop to handheld might not happen immediately. Could take up to 20 minutes or more to reconcile.
Handheld to desktop should be almost immediate, as you're seeing now.
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Last edited by penguin3107 : 09-24-2007 at 03:17 PM.
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Old 09-24-2007, 03:19 PM   #5 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Sounds like BES.
If so, your device should be reconciling read/unread marks on its own, both ways.
Make sure you have the following set on your device:
Messages > Options > Email Reconciliation > Wireless Reconcile = ON

If it's on, and still not working... then you should let your Exchange admin know.

Also, read/unread mark reconciliation from desktop to handheld might not happen immediately. Could take up to 20 minutes or more to reconcile.
Handheld to desktop should be almost immediate, as you're seeing now.

that is how it is set. Thanks, I'll check with my admin.
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