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Old 10-02-2007, 02:19 AM   #1 (permalink)
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I've been trying and searching for the last 2 weeks on how to properly setup my BIS email.

I've already got the accounts setup through the web but for the life of me I can't find this internet email icon!

I've checked all the folders and been through the options and advanced options.

I checked all the hidden icons and nothing. Any ideas on what to do at this point?
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Old 10-02-2007, 02:21 AM   #2 (permalink)
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How many email accounts do you have setup?

Also, are you connected to a BES at all?

Make sure to double check in Options - Advanced Options - Service book to find the CMIME and CICAL entries for each address. Ensure they have a check mark beside them if they are listed. If they are now showing up, perform a register now inside of Options - Advanced Options - Host Routing Table.
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Last edited by Keyscan : 10-02-2007 at 02:23 AM.
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Old 10-02-2007, 02:25 AM   #3 (permalink)
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Do you have service books for these email accounts? Check in Options >Advanced Options >Service books and look for service books for your email accounts.

If you don't have them then check the pin/imei on your BIS account.

And at the risk of asking obvious questions, do you have a Blackberry Data Plan?
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Old 10-02-2007, 02:36 AM   #4 (permalink)
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Quote:
Originally Posted by Keyscan View Post
How many email accounts do you have setup?

Also, are you connected to a BES at all?

Not connected to BES

Make sure to double check in Options - Advanced Options - Service book to find the CMIME and CICAL entries for each address. Ensure they have a check mark beside them if they are listed. If they are now showing up, perform a register now inside of Options - Advanced Options - Host Routing Table.
I have 2 email accounts setup... its the

[email address] then i've got a gmail account setup.

I sent service books from the internet to my phone. when I browse to advanced options and then service books it says no entries...

I performed a register with the host routing and that didnt do anything.

Last edited by curry11234 : 10-02-2007 at 02:52 AM.
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Old 10-02-2007, 01:37 AM   #5 (permalink)
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Quote:
Originally Posted by John Clark View Post
Do you have service books for these email accounts? Check in Options >Advanced Options >Service books and look for service books for your email accounts.

If you don't have them then check the pin/imei on your BIS account.

And at the risk of asking obvious questions, do you have a Blackberry Data Plan?
I have service books but there are no entires and I can't add any.

I checked the pin and imei and they are both correct.

I don't have a BB plan but I have a regular att data plan becuase they told me I can still receive my email without a bb plan.
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Old 10-02-2007, 05:09 AM   #6 (permalink)
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Quote:
Originally Posted by curry11234 View Post
I don't have a BB plan but I have a regular att data plan becuase they told me I can still receive my email without a bb plan.
No BB Data Plan? No Setup E-Mail icon.

And who told you that you can receive e-mail without a BlackBerry Data Plan?

You can use Opera Mini. That's really about it.
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Old 10-02-2007, 06:38 AM   #7 (permalink)
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Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

I was told the opposite by ATT. My original ATT data plan was no good for my Blackberry.
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Old 10-02-2007, 10:53 AM   #8 (permalink)
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ATT told me I wouldnt need the BES plan.... Thats a real kick in the pants.

So theres no type of software I can use to retrive my gmail. I don't mind using opera, its just a little simpler with software.

Does this mean that without BES I dont have access to features like syncing my outlook calendar?
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Old 10-02-2007, 11:00 AM   #9 (permalink)
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There are two plans with AT&T. One is BIS (Blackberry Internet Service) and is for personal email use. The other is BES (Blackberry Enterprise Server) and is usually for corporate use with BES servers that many corporations have.

If you are connecting to a BES then you need the BES data plan from AT&T. If you are not connecting to a BES but want your personal email then you'll need the BIS plan from AT&T. With BIS there is no wireless sync of calendar, contacts, etc. You can sync with your desktop using the usb cable but wireless sync requires BES. There are 3rd party BES hosting providers that you can signup with (for an extra monthly fee) and get the benefits of BES.

Hope that helps.
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Old 10-02-2007, 11:08 AM   #10 (permalink)
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Quote:
Originally Posted by John Clark View Post
There are two plans with AT&T. One is BIS (Blackberry Internet Service) and is for personal email use. The other is BES (Blackberry Enterprise Server) and is usually for corporate use with BES servers that many corporations have.

If you are connecting to a BES then you need the BES data plan from AT&T. If you are not connecting to a BES but want your personal email then you'll need the BIS plan from AT&T. With BIS there is no wireless sync of calendar, contacts, etc. You can sync with your desktop using the usb cable but wireless sync requires BES. There are 3rd party BES hosting providers that you can signup with (for an extra monthly fee) and get the benefits of BES.

Hope that helps.
Thanks for the info, that clears everything up.
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Old 10-02-2007, 11:14 AM   #11 (permalink)
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Yep. short answer: call AT&T and add BIS plan for $29.99 / month.

Good luck.
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