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Old 10-06-2007, 05:37 PM   #1 (permalink)
ham
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Default Cannot receive .wav files on the 8800 for unified messaging

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My company has recently installed software for unified messaging on our phone system. I am on an exchange server (2007 version which is not supported by BIS by the way). My work-around is to forward my mail from exchange to my BB email account (which works fine).

When I receive an email from the VM server I get an attached .wav file which I can play using media player on my computer, however, the same email which is forwarded to my BB account does not work. The email that I receive on my BB is "Unsupported media type in header" . I have tried forwarding the .wav file to a gmail account and I have the same problem.

Does anyone have a solution for this?

Thanks
Ham
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Old 10-07-2007, 10:57 AM   #2 (permalink)
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I have to admit, I may not know 100% about this, but I think the BES server converts the .wav file to a different .wav format (i.e. there a alot of formats, versions, compressions of .wav).

I know on our networks we use BES on all of them and we can accept .wav files from Mitel voice mail and Cisco Unity.
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Old 10-07-2007, 12:09 PM   #3 (permalink)
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when I forward it to gmail I can hear it just fine. Not sure why yours wouldn't work the same way???
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Old 10-07-2007, 12:26 PM   #4 (permalink)
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What phone system do and unified messaging system do you have?
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Old 10-07-2007, 03:22 PM   #5 (permalink)
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Phone and VM system is Inter-tel
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Old 10-07-2007, 03:22 PM   #6 (permalink)
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Are the files .wav?
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Old 10-07-2007, 03:25 PM   #7 (permalink)
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Unfortunately only a couple of us use BB in our company so I guess I'm stuck with BIS.
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Old 10-07-2007, 03:30 PM   #8 (permalink)
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Yes, Inter-Tel drops the messages into Exchange (UM integration) as .wav's.

Take one of your UM messages (UM = Unified Messages) and store it on your PC. Then click on the properties and look at the specs (properties). I bet there is one thing that the BB doesn't like. Probably the bit rate or something.

Mitel (the people who now own Inter-Tel) will be ensuring all UM offering work with BES and RIM, so if it's a problem today, it won't be for long.
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Old 10-07-2007, 05:03 PM   #9 (permalink)
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Bit rate is 64kbs and the audio format is CCITT u-law (whatever that means)

I think I will send a support request to Inter-tel to see what there response is.
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