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Old 10-10-2007, 07:32 PM   #1 (permalink)
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Hey,

I bought my Blackberry 7250 on ebay about a month ago. Up until now I've had no problems with. It's in great shape. But recently people have been telling me that my phone is off, or when they call me it does ring and goes straight to the machine. I never turn my phone off, I always use it all day and charge it at the end of the day. Keep in mind most people that call me, call me in the middle of the day not at 3 in the morning. So after hearing this from several people, I noticing that I was receiving calls from people I was expecting them from, I decided to go through the options on the phone and make sure the the Auto ON/OFF was disabled, and it is disabled. Now I'm not sure if:

A) Theres another option I've missed going, or even if there is an option on the phone that is causing this problem

B) If I got ripped buying this phone, and that this is a common problem with this model of Blackberry and it needs repair, thus the reason the previous owner sold the phone

or C) it's my service provider

If anyone's had any problems similar to this, knows a solution, or has any suggestions I'd really appreciate it, cause I'm about ready to get rid of the phone. I need something reliable, and at this point in time, this isn't cutting it.

Thanks alot!
Jake

Last edited by izzy_domain : 10-10-2007 at 07:35 PM.
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Old 10-10-2007, 08:45 PM   #2 (permalink)
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Sometimes I like it when it doens't ring

Have you tried a hard reset - remove/reinsert the battery (while the device is on). This clears a lot of screwy phone stuff.
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Old 10-10-2007, 09:48 PM   #3 (permalink)
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I tried doing that earlier today but I turned the BB off before removing the battery. I just tried removing the battery while the phone was on, so I guess we'll see the results. Thanks for the help, I'll post here and let everyone know if this worked.
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Old 10-11-2007, 04:11 PM   #4 (permalink)
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Well no improvement after trying the Hard Reset yesterday... Any other ideas?
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Old 10-11-2007, 04:40 PM   #5 (permalink)
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Have you tested the phone to see if it will notify? Calling it from another line with it in front of you? Try calling from known number and a blocked one. See if they both ring or notify. Otherwise, is your coverage consistent?

other things to try may be seeing if your carrier will give you a new SIM card.

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Old 10-11-2007, 11:40 PM   #6 (permalink)
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do you by change NOT have a bb data plan? I'm not sure if it still applies anymore, but I read in other threads that If you don't have a data plan, you could miss some calls, and SMS could be slow.
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Old 10-11-2007, 11:42 PM   #7 (permalink)
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Quote:
Originally Posted by Thatzmister2u View Post
Have you tested the phone to see if it will notify? Calling it from another line with it in front of you? Try calling from known number and a blocked one. See if they both ring or notify. Otherwise, is your coverage consistent?

other things to try may be seeing if your carrier will give you a new SIM card.

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Yes I've tried both with the phone in front of me. The phone is not always consistent... Sometimes it works flawlessly other times it doesn't. There are no SIM cards with my service provider, as it's Bell. I'm really clueless and I'm about to give up
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Old 10-12-2007, 12:32 PM   #8 (permalink)
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My sprint bb does that when I'm in bad coverage. And if they don't leave a voicemail I won't ever know they called. I talked to other Sprint users and they said the same thing basically.

GSM seems different in that respect where you'll get the missed call notification when you return to coverage.

Try calling Bell and asking if they will help you update the preferred roaming list. (aka PRL) That might help your coverage.
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Old 10-12-2007, 12:38 PM   #9 (permalink)
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Quote:
Originally Posted by gino_lee View Post
do you by change NOT have a bb data plan? I'm not sure if it still applies anymore, but I read in other threads that If you don't have a data plan, you could miss some calls, and SMS could be slow.
Could you please list some threads where this has occurred? I do not agree with you.
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Old 10-12-2007, 02:15 PM   #10 (permalink)
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I've had that problem coupled with delayed txt msgs... here's what i did that resolved the issue... in options go to network and choose "home only"... the roaming option distorts things, only use it when u have to
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Old 10-13-2007, 12:22 AM   #11 (permalink)
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Quote:
Originally Posted by stonent View Post
My sprint bb does that when I'm in bad coverage. And if they don't leave a voicemail I won't ever know they called. I talked to other Sprint users and they said the same thing basically.

GSM seems different in that respect where you'll get the missed call notification when you return to coverage.

Try calling Bell and asking if they will help you update the preferred roaming list. (aka PRL) That might help your coverage.
I've considered that it may be bad coverage, and I'd hope that's the problem.. But explain why with my previous phone this didn't happen? To top it off this problem I'm having seems to happen alot over night... I'll wake up at 8am and realize certain people haven't called me, but in reality they've tried and my phone just never rang. At the moment my phones working perfectly, but if it stays with its routine, I should expect to wake up in the morning with my phone not working. >.> I am going to go down to Bell tomorrow and ask them what they can do, I'm just worried they are going to tell me that they need to send it in for repair or diagnosis, and I'm just not willing to dish out money at the moment for them to tell me it's better I just get a new phone! haha

Quote:
Originally Posted by blackbelt View Post
I've had that problem coupled with delayed txt msgs... here's what i did that resolved the issue... in options go to network and choose "home only"... the roaming option distorts things, only use it when u have to
I've just changed that option to "Home Only". Do you have any idea what this actually does to the phone? Would you mind explaining? I hope this helps.

Thanks alot guys you've been coming up with some greats ideas! I hope something finally kicks and the phones start to work reliably!
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Old 10-17-2007, 04:05 PM   #12 (permalink)
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My 7250 seems to be doing the exact same thing. After about an hour of inactivity it will stop accepting incoming calls. All the caller will get is "The customer you have dialed is currently not available, please try your call again later." after I make an out going call to anyone, the phone will again accept calls for about an hour.
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Old 10-20-2007, 05:51 PM   #13 (permalink)
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Did you check in the phone options to ensure do not disturb is off?
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Old 10-20-2007, 05:55 PM   #14 (permalink)
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Quote:
Originally Posted by izzy_domain View Post
Hey,

I bought my Blackberry 7250 on ebay about a month ago. Up until now I've had no problems with. It's in great shape. But recently people have been telling me that my phone is off, or when they call me it does ring and goes straight to the machine. I never turn my phone off, I always use it all day and charge it at the end of the day. Keep in mind most people that call me, call me in the middle of the day not at 3 in the morning. So after hearing this from several people, I noticing that I was receiving calls from people I was expecting them from, I decided to go through the options on the phone and make sure the the Auto ON/OFF was disabled, and it is disabled. Now I'm not sure if:

A) Theres another option I've missed going, or even if there is an option on the phone that is causing this problem

B) If I got ripped buying this phone, and that this is a common problem with this model of Blackberry and it needs repair, thus the reason the previous owner sold the phone

or C) it's my service provider

If anyone's had any problems similar to this, knows a solution, or has any suggestions I'd really appreciate it, cause I'm about ready to get rid of the phone. I need something reliable, and at this point in time, this isn't cutting it.

Thanks alot!
Jake
Also, do you have both a voice and data plan?

Last edited by michaelcrooksj : 10-20-2007 at 06:00 PM.
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Old 10-22-2007, 11:22 AM   #15 (permalink)
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Quote:
Originally Posted by izzy_domain View Post
Well no improvement after trying the Hard Reset yesterday... Any other ideas?
Is it possible you bought a bad phone? Was there ever a time it worked the way you expected? I don't mean to disparage anything or anyone...but buying a used piece of delicate equipment like this can be a crapshoot if you're buying someone else's hand-me-down.
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Old 10-24-2007, 11:59 AM   #16 (permalink)
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I've noticed taking the battery out for several minutes (not just out and in) can solve weird problems. Also, I've had issues similar to the OP where I'll completely miss calls and the voicemail will show up hours or days later. I've mentioned it to my business rep and she said that if that ever occurs to let her know so they can work on it. They seem to fix it whenever it starts happening to some of our users. Given that, I would say that the problem could be the providers.
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Old 01-03-2008, 04:39 PM   #17 (permalink)
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Default Having same issue w/ Bell

Were you able to resolve your issue? I'm having the same issue w/ Bell for both mine and my wife's BB and they're insisting it's our H/W (as if both pieces of H/W bought separately 2 yrs ago and 2.5 yrs ago are starting having to simultaneously fail...although I guess this would be a good upgrade tactic).

In our case it seems to have started about 2-3 months ago when I upgraded the BB S/W. However downgrading to two older versions dating back into 2006 has not resolved the issue either. Similar to OldnTired's finding, making an outgoing call "revives" the phone to receive incoming calls for the next hour or so.
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Old 03-14-2008, 08:14 PM   #18 (permalink)
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It's your signal strength. This applies to all cellular phones, not just blackberries. Phones always "chirp" to find the closest tower, but if the towers around you are full, bandwidth is limited, and therefore your signal drops. As more and more people get phones, unless the providers keep up with building more towers, this will only get worse.
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