BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-26-2011, 11:05 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Feb 2009
Model: 9700
PIN: 220444c4
Carrier: Etisalat
Posts: 80
Post Thanks: 4
Thanked 0 Times in 0 Posts
Default BBM Issue

Please Login to Remove!

In my BBM on my PlayBook I only have Contacts. There are no Chats.
Even when I send BBM messages it only appears on my phone.

Connected to my Bold 9700
Latest on both OS and bridge
Offline  
Old 06-26-2011, 12:44 PM   #2 (permalink)
BlackBerry Extraordinaire
 
ZombieBerry's Avatar
 
Join Date: Sep 2010
Location: Toronto
Model: Z10
OS: 10.3.1.xx
PIN: 2AB9C463
Carrier: WIND
Posts: 2,341
Post Thanks: 30
Thanked 341 Times in 280 Posts
Default Re: BBM Issue

Have you tried rebooting your PB?

De pairing the devices, manual pairing (maybe sprinkle a reboot in there before attempting to pair the devices again) I have found with general errors of any Bridge functions (aside from not having the newest version of Bridge) seems to be a faulty connection, and it's best to de pair the devices.

If this doesn't fix your BBM problem, then you may have to run all the steps listed in the RIM support article KB26643
KB26643 Step-by-step:

Safely un-pair the BlackBerry PlayBook tablet and the BlackBerry smartphone.
Close all running applications.
On the BlackBerry Playbook tablet, Go to options, BlackBerry Bridge. Highlight the BlackBerry smartphone and click disconnect.
On the BlackBerry PlayBook, click the options menu, click Bluetooth®. Click the Pencil icon, then click the delete icon (trash) beside the BlackBerry smartphone.
On the BlackBerry smartphone, launch BlackBerry Bridge. Change BlackBerry Bridge to Off
On the BlackBerry smartphone, go into options, then Bluetooth. Highlight the BlackBerry PlayBook Tablet, then click the menu and choose disconnect.
Pair the BlackBerry PlayBook tablet and the BlackBerry smartphone.
Complete steps in KB26067 to pair the BlackBerry PlayBook and the BlackBerry smartphone.
Do not launch any applications
Repeat the unpairing and pairing process.
Repeat Step 1 above to un-pair.
Repeat Step 2 above to pair.
Restart the BlackBerry PlayBook tablet.
Press and hold the Power button until the Turn Off / Restart prompt is displayed.
Select Restart.

KB26067 Step-by-step:

On the BlackBerry PlayBook tablet, navigate to and touch the Settings (Gear) icon in the top right-hand corner of the screen.
From the list on the left, touch the BlackBerry Bridge entry.
Touch the Setup button.
Optional: Enter a customized bluetooth name for your BlackBerry PlayBook.
Touch the Next button.
If you do not have the BlackBerry Bridge application present on your BlackBerry smartphone follow the instructions on the screen to install it.
Touch the Continue button.
Follow the instructions on the screen from within the BlackBerry Bridge application on your BlackBerry smartphone to either pair using the barcode method or manual method.
Once this is complete swipe up from the bottom frame of the BlackBerry PlayBook tablet and confirm you have a BlackBerry Bridge category and that all icons are present.

Hope that helps, Cheers,
__________________
fere libenter homines id quod volunt credunt
Offline  
The Following User Says Thank You to ZombieBerry For This Useful Post:
SVX90 (06-28-2011)
Old 06-27-2011, 11:51 AM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Feb 2009
Model: 9700
PIN: 220444c4
Carrier: Etisalat
Posts: 80
Post Thanks: 4
Thanked 0 Times in 0 Posts
Default Re: BBM Issue

Thanks for the reply
Have done all of the above. Step by step. Still no go.
Offline  
Old 06-27-2011, 12:19 PM   #4 (permalink)
BlackBerry Extraordinaire
 
ZombieBerry's Avatar
 
Join Date: Sep 2010
Location: Toronto
Model: Z10
OS: 10.3.1.xx
PIN: 2AB9C463
Carrier: WIND
Posts: 2,341
Post Thanks: 30
Thanked 341 Times in 280 Posts
Default Re: BBM Issue

Then you must escalate to RIM Tech Support.
__________________
fere libenter homines id quod volunt credunt
Offline  
Old 07-19-2011, 03:07 AM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: Feb 2009
Model: 9700
PIN: 220444c4
Carrier: Etisalat
Posts: 80
Post Thanks: 4
Thanked 0 Times in 0 Posts
Default Re: BBM Issue

Nothing has been done since. I downloaded the BB Bridge 1.0.4.9 and my BBM is back to normal.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: BBM Issue
Thread Thread Starter Forum Replies Last Post
BBM Selecting text and AppW issue Pendro General 9500 Series Discussion - Storm 1 08-27-2010 01:39 PM
Bold 9650 BBM group issue J_Uneek General 9600 Series Discussion - Tour 1 05-25-2010 11:22 AM
ARGH! still cant figure out this problem with bbm 5.0 fongaroos General 8300 Series Discussion - Curve 1 10-31-2009 01:07 AM
BBM version switching BBUser881 General 9000 Series Discussion - Bold 0 10-10-2009 03:20 PM





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.