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-   -   OS will not update (http://www.blackberryforums.com/general-playbook-discussion/256652-os-will-not-update.html)

AaronR 12-31-2011 10:40 PM

OS will not update
 
Returned the 1st Playbook, & got the 2nd one attached to the wireless network. Want's to update, but only gets to a maximum of 138 MB before the update freezes.
I have refreshed the Modem (Shaw Cable) by removing the power cord for a minute; refreshed the wireless router by also removing & replacing the power cord; turned off my computer's browser and turning it on.
The update just stops.
I am not having trouble with any of the 3 other computers accessing the internet.
Any ideas?

tsac 01-01-2012 11:19 AM

Re: OS will not update
 
Have you tried to download the update to a PC/ Desktop Manager then doing the update locally and not subject to any delays or other issues while connected to the internet.


from RIM.

Software updates are performed over the air, over a Wi-Fi® connection, and will take approximately 15 minutes to complete. You can also use the application loader in the BlackBerry® Desktop Manager software to update your software.


BlackBerry - BlackBerry Desktop Software

aiharkness 01-01-2012 11:39 AM

Re: OS will not update
 
I was thinking along the same lines. I don't know exactly why the update is hanging, and didn't find anything specific. I would do a full backup and then try updating using desktop manager. See How to Force Your BlackBerry PlayBook to Update OS via Desktop Software | BlackBerrySync.com - BlackBerry News and Reviews in case you have to force it.

AaronR 01-04-2012 01:04 AM

Re: OS will not update
 
Thanks to all:
I called Support & it's resolved.
Won't see networks my MacBook does, but that's another posting


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