Originally Posted by ZombieBerry
Coop, I love ya like a brother from another mother, but for chrissakes!!!!!
What you don't have time for is posting your problems on this forum, call RIM and record the conversation if you have to. First off, it is a work PB. So, I am not sure why your IT dept has you slogging through VRAs looking for some RMA action. (The responsibility is on them, unless it is a BYOD deal).
You will have to grab a beer, and light a cigar and plan a day in advance to call them and keep calling them until you are satisfied. If I have to call RIM I get a reference number in case I am disconnected. I have all the information I need to get my point across and I make damn sure they fix my problem or acknowledge mine before I let them go for the day (Same with any CSR/Technical type call). If you don't have time for this, then grab an ipad or an Android tablet and be done with it. This has dragged on way too long.
I much appreciate your support.
I actually am the IT department within my organization (there's a very large IT group in our business but I'm serving a specific group of 200) so if we want this replaced, I have to take care of it.. just me and my boss, no junior people earning $15/hr to hand this down to :(
The issue on calling is that I don't have the luxury of being in my office near the phone on a frequent basis. I assume I need 30-60 minutes based on previous experience with the support line.
I will keep on moving forward and attempt another call tomorrow by hopefully carving out some time
I've got 4 first gen iPads in my office but I'm not allowed to deploy them... that's a whole other mess, kind of RIM related but I won't go into that, heh