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Old 10-28-2012, 09:45 PM   #1 (permalink)
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Default Desktop software not connecting to Playbook

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I am having trouble with the desktop software and my tablet.
The BB software runs but is not accessing the tablet.
When I connect the tablet to the USB port, I can hear that sound which means a connection is established. I even tried a couple of other
ports and am finding the same problem.
Old 10-28-2012, 10:19 PM   #2 (permalink)
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Default Re: Desktop software not connecting to Playbook

Moved to PlayBook section.

Can you see the PB if you go to My Computer? Assuming you're using a PC...

Are you using the latest version of BlackBerry desktop software?
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Old 10-28-2012, 10:19 PM   #3 (permalink)
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Default Re: Desktop software not connecting to Playbook

Windows 7?
Do you have WiFi turned off? When you connect, do you see a small window in the top right (Loading Drivers)? Does it even show up as connected under devices (in Windows?)

Have you tried going to the Task Manager (Ctrl+Alt+Del) and closing all RIM related services and processes? Then run Desktop Manager again and connect your PB.
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