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-   -   Touch Screen Seems Erratic (http://www.blackberryforums.com/general-playbook-discussion/264076-touch-screen-seems-erratic.html)

NoBox 04-15-2013 12:34 PM

Touch Screen Seems Erratic
 
Had this PlayBook for a couple months now. The touch screen seems to be erratic. Sometimes a whisper touch does the job. Other times I almost have to pound on the screen. Yet other times although the menu/other command flashes nothing happens. Can do the same things on the Torch touch screen without a burble.

What is problem?

NoBox 04-16-2013 04:02 PM

Re: Touch Screen Seems Erratic
 
Not to push things too much. After all it has only been a day. But, can I interpret several reads as either: >No one else has had this problem. Or, >Yep, just what a person can expect, get used to it.

NJBlackBerry 04-16-2013 04:34 PM

Re: Touch Screen Seems Erratic
 
Or not that many people have a Playbook...

NoBox 04-16-2013 07:27 PM

Re: Touch Screen Seems Erratic
 
You've got a point there Grumpy.

So far this problem has taken about 6 hours out of my day. Some of that has been waiting for things like downloading and synchronizing to happen. Half has been waiting for Blackberry Support to call back. As an excuse for not calling back when promised they say they have very high call volumes. Not only that but she sat on the phone, doing nothing else she said, for almost two hours during this process.

The whole experience tells me BB still has not made the transition from leaning on corporate IT to satisfying consumers. To wit: I went to the BB web site for Playbook Support. I sent an email using their link. The reply from BB said they couldn't help me at that address and to contact them at a link which was, you guessed it, the one I had just used. Or, to call them. That number worked.

I called and got a person who said she had been in the business for a year. Anyway The very first was to ask me to register the Playbook. After I told her I had done that she went to another screen, found me and started trouble shooting. Surprisingly the very first thing was to reload the OS. That takes time for the Backup, Download and Install. I only had about 15G of data on the 64G Playbook. Heaven help me if I had lots of data.

The very first thing after the OS reload was to run Update to reload the OS that, by now, I've installed twice. That would make it number three. I bypassed that. But, in the process discovered that one must connect/disconnect, launch/close the device and the Desktop Manager is specific sequences or it just doesn't work.

As I type I've finally got the Playbook and Desktop Software both talking and, without asking me, they are synchronizing. I would have preferred to wait until we are sure the problem is solved.

All this is pretty normal in the old world. Today, not so much. One of my stated reasons for buying a Playbook was to see if Blackberry had done what they said, become customer friendly. Not in my experience. Not only that but they have very expensive support.


It is hard for me to believe that other tablet and smartphone sellers are using this this same troubleshooting model. These things cost what $1.98? She could have verified that I had the latest OS(I did), asked me to do a couple tests(she did not) and either verified that was normal or given me a RMA.

They are supposed to call me back later. Wonder what will happen then?

NoBox 04-16-2013 11:17 PM

Re: Touch Screen Seems Erratic
 
Well, between messages on the PlayBook, bad web site info, and way too much time spent on this during the day I've wiped the device and will send it back. If they return it to me "repaired" I'll at least have an book reader. If they play games with it will be cheaper to just let them keep it and buy a Kindle than pay them.

The other Playbook has had no problems. Or, so we think. That user is only using it as a book reader, with an occasional picture.

I'm not totally eliminating Blackberry from my replacement phone decision. But, the guy I met the other day has a point when he says the best way to go is the cheapest phone and a Windows Ultra Book. No risks like android and apple. No big bucks. Backward is better, so he says.

dc/dc 04-17-2013 06:44 AM

Re: Touch Screen Seems Erratic
 
Quote:

Originally Posted by NoBox (Post 1802292)
But, the guy I met the other day has a point when he says the best way to go is the cheapest phone and a Windows Ultra Book. No risks like android and apple. No big bucks. Backward is better, so he says.

Any person that is technical will tell you that is a stupid idea. Cheap phones are cheap for a reason. Look through these forums. 95% of the bona fide problems are with the cheap handsets like the Curves.

NJBlackBerry 04-17-2013 07:27 AM

Re: Touch Screen Seems Erratic
 
Well, his friend is backward, that's for sure.

NoBox 04-19-2013 09:00 AM

Re: Touch Screen Seems Erratic
 
Careful now what you say about my previous phone, a Curve. :)

Actually, from what I've seen it is amazing how many people I've met use their smartphone essentially like that. Most of its' capability is wasted. Texting, pictures and music are it. The rest is on their laptop(now ultra-book I suppose).

In his case he just thinks that an encrypted laptop and a throwaway phone is the best way to go. With 8 hours or more of battery life, or more, on the laptop, easily replaceable battery, and a better selection of software his choice isn't that unreasonable.

dc/dc 04-19-2013 09:35 AM

Re: Touch Screen Seems Erratic
 
Quote:

Originally Posted by NoBox (Post 1802422)
Careful now what you say about my previous phone, a Curve. :)

Actually, from what I've seen it is amazing how many people I've met use their smartphone essentially like that. Most of its' capability is wasted. Texting, pictures and music are it. The rest is on their laptop(now ultra-book I suppose).

In his case he just thinks that an encrypted laptop and a throwaway phone is the best way to go. With 8 hours or more of battery life, or more, on the laptop, easily replaceable battery, and a better selection of software his choice isn't that unreasonable.

We're not disagreeing on the laptop, just the phone choice.

NoBox 04-19-2013 08:12 PM

Re: Touch Screen Seems Erratic
 
Quote:

Originally Posted by dc/dc (Post 1802423)
We're not disagreeing on the laptop, just the phone choice.

Should've guessed that.


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