BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-30-2013, 10:29 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2008
Model: 9900
PIN: N/A
Carrier: Vodafone (UK)
Posts: 70
Post Thanks: 4
Thanked 0 Times in 0 Posts
Default New Q10 User - Help Needed On Email Settings

Please Login to Remove!

Dear all

Firstly let me apologise if the questions I ask have already been answered elsewhere that I may not have been able to track down properly and secondly, I would of course be indebted to anyone who is kindly able to assist.

I have two questions, hopefully none afre insurmountable.

My Q10 is operating with Software Release 10.2.0.429 (OS Version 10.2.0.1803). I assume this is the newest version as I had to update the handset as soon as it loaded.

1 - How do I get my email messages to stay "Forever" as opposed to the 30 day marker? When setting up my email accounts on the Q10, it only showed 30 days and not "Forever".

2 - Despite turning off the "Show sent messages", they still appear in my inbox with a check-mark. How do I ensure that sent emails stay hidden?

As always, I am indebted to anyone who is kindly able to assist.

Thanking you in advance
Offline  
Old 11-30-2013, 11:50 AM   #2 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,025
Post Thanks: 51
Thanked 304 Times in 292 Posts
Default Re: New Q10 User - Help Needed On Email Settings

You might have to delete/re-add the email account(s) to get that option to keep messages forever.

Hiding sent messages works for me, but I'm on a different software version (Rogers 10.2 on a Verizon Q10).
Offline  
Old 12-01-2013, 03:58 AM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2008
Model: 9900
PIN: N/A
Carrier: Vodafone (UK)
Posts: 70
Post Thanks: 4
Thanked 0 Times in 0 Posts
Default Re: New Q10 User - Help Needed On Email Settings

Thanks Rambo.

I'll delete and re-add the accounts later on and report back
Offline  
Old 12-01-2013, 04:38 AM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2008
Model: 9900
PIN: N/A
Carrier: Vodafone (UK)
Posts: 70
Post Thanks: 4
Thanked 0 Times in 0 Posts
Default Re: New Q10 User - Help Needed On Email Settings

Ok, just removed all accounts and then reinstated them - not one of them showed the "Forever" option.

Any advice?
Offline  
Old 12-01-2013, 10:06 AM   #5 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,025
Post Thanks: 51
Thanked 304 Times in 292 Posts
Default Re: New Q10 User - Help Needed On Email Settings

This must be a limitation of the version of the OS you're using. Even my Apple email (Mac.com) now has the forever option. I'm running the latest Rogers 10.2 version on a Verizon Q10.
Offline  
Old 12-01-2013, 10:59 AM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2008
Model: 9900
PIN: N/A
Carrier: Vodafone (UK)
Posts: 70
Post Thanks: 4
Thanked 0 Times in 0 Posts
Default Re: New Q10 User - Help Needed On Email Settings

As per my first post, is the OS that I have on my device the latest one?

I switched provider from o2 to Vodafone - do you think perhaps its a network-specific limitation?

If so, its a shame and is a deal breaker sadly - I may have to reinstate my trusty BB Bold 9900!
Offline  
Old 12-01-2013, 03:48 PM   #7 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,229
Post Thanks: 40
Thanked 570 Times in 565 Posts
Default Re: New Q10 User - Help Needed On Email Settings

You need to give more details on the OS level. Also how you moved your email serivce to the new phone.

this link may help

http://btsc.webapps.blackberry.com/b...ListHelperImpl
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
Old 12-02-2013, 11:13 AM   #8 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2008
Model: 9900
PIN: N/A
Carrier: Vodafone (UK)
Posts: 70
Post Thanks: 4
Thanked 0 Times in 0 Posts
Default Re: New Q10 User - Help Needed On Email Settings

When I got the Q10, I added the email accounts directly from the device itself.

As it is, I have lost patience with the needless complexity and functionality of the Q10 and am going to revert back to my trusty Bold 9900 I think.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: New Q10 User - Help Needed On Email Settings
Thread Thread Starter Forum Replies Last Post
Activation problems.. pierre.ammoun BES Admin Corner 0 08-07-2009 11:58 PM
Beta Review: Empower HTML Email Viewer Beta for BlackBerry Entropy666 BBF Reviews 10 12-20-2007 06:40 PM
T-Mobile's Smart Phone Comparison Chart! UPDATED & NEW! :) secrecyguy General BlackBerry Discussion 5 06-02-2007 02:42 PM
BB stops receiving any email cellguy General Legacy Device Discussion 4 04-17-2007 09:48 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.