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Old 04-14-2015, 12:57 PM   #1 (permalink)
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Default Q10 totally freezed, after multiperson chat

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I submited my problem with the multiperson chat. ( the bbm gets freezed and its very hard to open any conversation, i cant send or receive any messages to my contacts because of the multiperson chat )

However, now i am facing another problem.

I restarted my device but nothing works at all. I can not open any app and the blackberry hub doesnt load. ( it shows a message: preparing balackberry hub ) and the screen keeps flashing.

Any solution?
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Old 04-14-2015, 08:52 PM   #2 (permalink)
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Default Re: Q10 totally freezed, after multiperson chat

You need to give a lot more details on exactly what you tried and how you did it.
Details will help us help you
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Old 04-15-2015, 01:23 AM   #3 (permalink)
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Default Re: Q10 totally freezed, after multiperson chat

I Tried to keep it loading ( for a whole day ) but it didnt help. Tried to to restart it ( many times ), pulled the battery out several times, taking out the SD card and SIM card, but didnt helped, switched off the Wifi+data but also didnt help.

I did these thing when my q10 had a problem with the multichat in BBM ( apps were working, i can open bbm but cant open the conversation - hardly -)

now, Blackberry hub doesnt load, i cannot open any app or the bbm, cannot open sms or check the contat list at all. nothing opens exept the drag from above menu.
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Old 04-17-2015, 07:18 PM   #4 (permalink)
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Default Re: Q10 totally freezed, after multiperson chat

ok , not sure what you did but it sounds like the OS is corrupted. pulling the plug during a reload is not good. If your doing the update/download over the cell network or via wifi don't. download the new OS and do it via a PC connected via data cable. OTA is always a potential problem if the network drops any data.
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Old 04-20-2015, 10:24 AM   #5 (permalink)
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Default Re: Q10 totally freezed, after multiperson chat

new BBM beta has a chat end feature to stop this

hard part is getting it installed when you get a multi chat already
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Old 05-01-2015, 11:51 PM   #6 (permalink)
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Default Re: Q10 totally freezed, after multiperson chat

Update to the lastest bbm, it has feature to block multiperson chat...
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