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02-22-2013, 06:09 PM
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#1 (permalink)
| | Admin & Founder
Join Date: Aug 2004 Location: Kitchener-Waterloo, On, Canada Model: 9800 OS: 3.1415926 PIN: UnDisclosed Carrier: Rogers
Posts: 5,252
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|  BBM Issue: I can see BBM Messages in Hub, but BBM takes me to Setup
Please Login to Remove! I am experiencing a strange issue.
Everything was working fine until this morning, and then I received a BBM message, went to view it (I can see it in BBHub), but the BlackBerry Messenger app takes me to BBM Setup.
Will not let me restore using email, will not let me restore using device switch, and will not let me continue without restoring.
All three options result in "Temporary Server Error"
I have tried reinstalling BBM, no success, Tried rebooting/Battery Pull.. No success.
Only thing left is Battery Pull? Unless someone has some suggestions? | | Offline
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02-22-2013, 06:23 PM
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#2 (permalink)
| | Admin & Founder
Join Date: Aug 2004 Location: Kitchener-Waterloo, On, Canada Model: 9800 OS: 3.1415926 PIN: UnDisclosed Carrier: Rogers
Posts: 5,252
Post Thanks: 5 Thanked 101 Times in 23 Posts
|  Re: BBM Issue: I can see BBM Messages in Hub, but BBM takes me to Setup
Now it will not even let me get past the linking to BlackBerry ID screen | | Offline
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02-22-2013, 09:52 PM
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#3 (permalink)
| | BlackBerry Extraordinaire
Join Date: Sep 2010 Location: Toronto Model: Z10 OS: 10.1.1916 PIN: 2AB9C463 Carrier: Robbers
Posts: 1,587
Post Thanks: 17 Thanked 260 Times in 203 Posts
| Re: BBM Issue: I can see BBM Messages in Hub, but BBM takes me to Setup
Other users are reporting the same error. Europe is having server side issues. Wouldn't think it would effect NA.
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02-23-2013, 11:30 AM
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#4 (permalink)
| | Admin & Founder
Join Date: Aug 2004 Location: Kitchener-Waterloo, On, Canada Model: 9800 OS: 3.1415926 PIN: UnDisclosed Carrier: Rogers
Posts: 5,252
Post Thanks: 5 Thanked 101 Times in 23 Posts
| Re: BBM Issue: I can see BBM Messages in Hub, but BBM takes me to Setup
The only way I was able to cure this is by doing a secure wipe, getting BBM functioning, and then restoring backups. It did effectively remove all of my bbm contacts.
Posted via BlackBerryForums.com Mobile | | Offline
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02-25-2013, 06:23 PM
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#5 (permalink)
| | Talking BlackBerry Encyclopedia
Join Date: Apr 2005 Location: Toronto Canada Model: 9900 OS: 7.1.0.912 Carrier: Rogers
Posts: 428
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| Re: BBM Issue: I can see BBM Messages in Hub, but BBM takes me to Setup
Quote:
Originally Posted by Tom  The only way I was able to cure this is by doing a secure wipe, getting BBM functioning, and then restoring backups. It did effectively remove all of my bbm contacts.
Posted via BlackBerryForums.com Mobile | After seeing an iPhone user the other day type on her iPhone faster than I can type on my computer keyboard, I was considering not waiting for the Q10 and making the jump to the Z10, ie get used to and master typing on a touch screen. However this looks like a major issue. Definitely will wait until the hardware/software matures. | | Offline
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02-26-2013, 03:27 AM
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#6 (permalink)
| | New Member
Join Date: Feb 2013 Model: 8520 PIN: N/A Carrier: curve2
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| Re: BBM Issue: I can see BBM Messages in Hub, but BBM takes me to Setup
Pls help. I can't Receive email on my blackberry and my yahoo icon is missin, and when eveR I Try to send email am being diRected to setup wizard
Posted via BlackBerryForums.com Mobile | | Offline
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02-26-2013, 03:34 AM
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#7 (permalink)
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Join Date: Feb 2013 Model: 8520 PIN: N/A Carrier: curve2
Posts: 9
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| Re: BBM Issue: I can see BBM Messages in Hub, but BBM takes me to Setup
Am havin a problem wit my bb. The pRoblem is that I can,t send email and I can't Receive email, and my yahoo icon is also missin
Posted via BlackBerryForums.com Mobile | | Offline
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02-26-2013, 06:23 AM
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#8 (permalink)
| | Spam Reporter
Join Date: Oct 2005 Location: IAD Model: Z10 OS: 1.273 Carrier: AT&T US
Posts: 13,614
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| Re: BBM Issue: I can see BBM Messages in Hub, but BBM takes me to Setup
Quote:
Originally Posted by JULIETIRECHUKWU Pls help. I can't Receive email on my blackberry and my yahoo icon is missin, and when eveR I Try to send email am being diRected to setup wizard
Posted via BlackBerryForums.com Mobile | Quote:
Originally Posted by JULIETIRECHUKWU Am havin a problem wit my bb. The pRoblem is that I can,t send email and I can't Receive email, and my yahoo icon is also missin
Posted via BlackBerryForums.com Mobile | It is extremely rude to hijack others' posts.
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03-16-2013, 09:06 PM
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#9 (permalink)
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Join Date: Mar 2013 Model: 9220 PIN: N/A Carrier: BlackBerry
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| Re: BBM Issue: I can see BBM Messages in Hub, but BBM takes me to Setup
same problem here. anyone know how to fix this error? thanks in advance. | | Offline
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03-18-2013, 07:35 AM
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#10 (permalink)
| | Spam Reporter
Join Date: Oct 2005 Location: IAD Model: Z10 OS: 1.273 Carrier: AT&T US
Posts: 13,614
Post Thanks: 131 Thanked 270 Times in 245 Posts
| Re: BBM Issue: I can see BBM Messages in Hub, but BBM takes me to Setup
Quote:
Originally Posted by mockswun same problem here. anyone know how to fix this error? thanks in advance. | Which error? Tom's or the threadjacker's?
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03-24-2013, 05:19 PM
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#11 (permalink)
| | CrackBerry Addict
Join Date: Oct 2004 Location: Toronto Model: Z10 Carrier: Lord Rogers - 107
Posts: 862
Post Thanks: 6 Thanked 6 Times in 5 Posts
| Re: BBM Issue: I can see BBM Messages in Hub, but BBM takes me to Setup
Has anyone experienced this, actually tried resetting the Hub itself?
While in The Hub, while diagonally from top right corner into the screen 5x. The hub will quickly reset and just "may" resolve the issue?
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Senior help desk administrator (rim_db_admin_sr_helpdesk)  Serious Mobile | | Offline
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03-24-2013, 09:07 PM
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#12 (permalink)
| | Spam Reporter
Join Date: Oct 2005 Location: IAD Model: Z10 OS: 1.273 Carrier: AT&T US
Posts: 13,614
Post Thanks: 131 Thanked 270 Times in 245 Posts
| Re: BBM Issue: I can see BBM Messages in Hub, but BBM takes me to Setup
Quote:
Originally Posted by Jagga Has anyone experienced this, actually tried resetting the Hub itself?
While in The Hub, while diagonally from top right corner into the screen 5x. The hub will quickly reset and just "may" resolve the issue? | Interesting trick!
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I h8 txtspk.
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03-29-2013, 07:43 AM
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#13 (permalink)
| | BlackBerry Extraordinaire
Join Date: Jan 2005 Location: Montreal Model: Z10 OS: Latest... Carrier: Koodo Mobile
Posts: 1,334
Post Thanks: 1 Thanked 51 Times in 47 Posts
| Re: BBM Issue: I can see BBM Messages in Hub, but BBM takes me to Setup
Vertical down-swipes on the very right edge work far better as they don't invoke the settings screen...but resetting the hub is quite pointless. It has not done a thing for me at any time, ever.
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Steve (Besadmin)
Previously owned:
At least 17+ different BB's since 1999 -- too many to list...  | | Offline
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03-30-2013, 06:05 PM
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#14 (permalink)
| | BlackBerry Extraordinaire
Join Date: Jan 2005 Location: Montreal Model: Z10 OS: Latest... Carrier: Koodo Mobile
Posts: 1,334
Post Thanks: 1 Thanked 51 Times in 47 Posts
| Re: BBM Issue: I can see BBM Messages in Hub, but BBM takes me to Setup
There are some quirks however. Yesterday, one of my WiFi connections went bye bye...it didn't exist anymore, for no apparent reason. I had to recreate it.
Tom, it would not surprise me as to the issue you report...but I have no clue as to why it's like that. Did you ever resolve it? I am guessing that by now you did.
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Steve (Besadmin)
Previously owned:
At least 17+ different BB's since 1999 -- too many to list... | | Offline
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