BlackBerry Forums Support Community

BlackBerry Forums Support Community (
-   General Z10 Series Discussion - BlackBerry 10 (
-   -   Exchange 2010 Z10 BES Wind mobile (

browningit 03-02-2013 09:42 AM

Exchange 2010 Z10 BES Wind mobile
Hi all,

I just picked up a brand new BB Z10 on Wind mobile yesterday. They just launched it, and I just set up my hosted account for Exchange 2010. On the Exchange side for me services, everything is up and running great. My outlook mailboxes and webmail etc. run like a dream and it has been thoroughly tested with the support from my host provider as well. I took this solution as a temporary measure to test out the Z10's environment before I commit to a new exchange server at my office and mobile fusion, for those interested.

Following that, I try to set up the z10 with a "Work account" ('BES' enterprise activation), and no love. It cannot contact the server. Wipe and reset phone? Nothing. Test multiple options besides the defaults (SSL ports and so on). Nothing. Check exchange connection instead of BES activation? Same issue. So it seems that the network, or the device, refuses exchange connection (Wifi and 4g).

Being a blackberry afficianado, I head over and update my copy of desktop manager. I quickly find out that it doesn't use DSM, but rather blackberry link. No worries, I install blackberry link and attempt to back up the phone before doing some of my old tricks (enterprise activation via DSM, restore phone via software etc.). Well, the back up fails EVERY TIME, so I restart my computer and the phone. On log in on my computer? Blue screen of death on NETIO.sys. Directly related to the blackberry link application, I removed the software from startup list, and uninstalled it. Attempts to reinstall and launch the software again cause immediate blue screen.

I'm on the line with the mobile provider now to attempt resolution, but do any of you have ideas? I would consider myself a blackberry and blackberry enterprise expert and I am at a loss as to how this is such a mess.

Any information you require to assist will be provided quickly and accurately. If you are having similar issues with you Z10 / clients, please let me know as well.


dc/dc 03-02-2013 10:17 AM

Re: Exchange 2010 Z10 BES Wind mobile
It's not ever going to attach to your old BES. You need BES10, or you need to just connect it directly to Exchange.

browningit 03-02-2013 10:19 AM

Re: Exchange 2010 Z10 BES Wind mobile
Sorry if I was not clear in the first place - but the provider that I am being hosted with has BES10 support and Mobile fusion options. The testing we have done with their own units and Exchange has been 100%, but the Wind Z10 I have does not connect.

nobody7290 03-02-2013 10:30 AM

Re: Exchange 2010 Z10 BES Wind mobile
Activation on the BES10 failed ?
How did you try activation ?
username/password only, or SRP, username, password ?

browningit 03-02-2013 10:34 AM

Re: Exchange 2010 Z10 BES Wind mobile
Activation fails, and exchange set up fails ( which could be related, but may be at this point ).

Activation is attempted via: Blackberry hub -> options button -> settings -> Add account -> Advanced -> Work Account.

Entering user ID, activation password and server address. All data has been verified by hosting provider (they even let me take a look via SS to check).

nobody7290 03-02-2013 10:54 AM

Re: Exchange 2010 Z10 BES Wind mobile
It fails with cannot contact server ?
and you tried a device wipe, and now Exchange AS also does not work, which did before you tried the activation with the BES10 Server ?
I guess, something is not correct setup at your exchange hoster.

Have you tried if AS is working ?

browningit 03-02-2013 11:33 AM

Re: Exchange 2010 Z10 BES Wind mobile
Yes, failure to contact server.

Wiped, AS never worked in the first place (but tests fine on external devices / sites). However, I am checking it all again now. WIND mentioned on the phone with me that, quote:

"There is a known issue with the Z10 on our network". I am on the horn with the hosting provider to work with them on all AS tests and configurations now.

Thanks for the ideas so far, keep firing them my way, no idea is a bad one! Anyone else on WIND with an issue? Please chime in as well!

nobody7290 03-02-2013 01:25 PM

Re: Exchange 2010 Z10 BES Wind mobile
If you are desperate, I may setup a test account for you on my BDS10 server.

browningit 03-02-2013 03:00 PM

Re: Exchange 2010 Z10 BES Wind mobile
If you are willing hit me on a pin and I will give you my phone number. I would like to narrow this to carrier issue, or AS issues on my provider.

Much appreciated.

nobody7290 03-02-2013 03:23 PM

Re: Exchange 2010 Z10 BES Wind mobile
I send you a PM via the forum System. Should contain everything which is needed.

Good luck.

browningit 03-02-2013 03:49 PM

Re: Exchange 2010 Z10 BES Wind mobile
Test account created successfully, no issues with phone of cell provider. Complete incompetence of the hosting provider. Not sure on the rules here, but I am more than willing to describe the failure of them on their part, and who I will be moving to who has guaranteed my admin access (we have worked together in the past) and compatibility for Z10 / BB10 / BES. Thank you so much to nobody7290, a gentleman and a scholar. I have PM'd him a generous personal offer for his assistance!

All times are GMT -5. The time now is 06:59 AM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.