03-05-2013, 06:34 PM
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| | BB10 automatic sync not working while roaming in US
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Our Canadian users with Blackberry Z10 devices have reported that when they travel to US activesync does not work automatically. They have to go to email settings, turn off Push and then enable it again to manually sync their devices. This is same for users connected through BDS or directly through ActiveSync.
Have already verified Exchange active policy is set to false for "RequireManualSyncWhileRoaming". Users have downloaded latest software updates on their devices. We do not have any issues with iOS, Android and Windows Mobile devices. Automatic sync works absolutely fine while traveling with these devices to US.
Have reported this issue to Blackberry Support and have got one of the user to generate and sent diagnostic reports from the device while he was in US. While we wait for Blackberry to diagnose these reports want to find out if anyone has come across similar problems and if they were able to resolve it.
Any help or feedback in this matter will be highly appreciated.