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-   -   BlackBerry 10 - mail cannot sync (http://www.blackberryforums.com/general-z10-series-discussion-blackberry-10/263954-blackberry-10-mail-cannot-sync.html)

johor500 04-01-2013 03:43 AM

BlackBerry 10 - mail cannot sync
 
hi all,

i just setup blackberry service 10 and connect the blackberry Z10.
Wireless activation successfully done. everything look fine on calendar, contact, notes and task.

but just email cannot sync. in my outlook or web mail i see like below error.

anyone have any idea what going wrong?


Error
====
Synchronization with your BlackBerry failed for 10 items.
The following items couldn't be sent to your mobile phone. They haven't been deleted. You should be able to access them using either Outlook or Outlook Web App.



Item Folder: Inbox
Item Type: IPM.Note.Exchange.ActiveSync.MailboxLog
Item Created: 3/26/2013 8:55:37 AM
Item Subject: Exchange ActiveSync Mailbox Logs - bbtest10k20
Item Folder: Inbox
Item Type: IPM.Note
Item Created: 3/26/2013 9:00:18 AM
Item Subject: test 4
Item Folder: Inbox
Item Type: IPM.Note
Item Created: 3/27/2013 2:01:19 AM
Item Subject: New Test

Escorts 04-01-2013 03:56 AM

Re: BlackBerry 10 - mail cannot sync
 
Inheritance is disabled on the User Object in Microsoft Active Directory.After inheritance is enabled it is required to re-authenticate the configured account.

johor500 04-02-2013 01:21 AM

Re: BlackBerry 10 - mail cannot sync
 
i already checked, the inheritance was enable. :(
In the log file i can see this error but still cannot find any solution.

<MDS-CS__MDS-CS_1>:<WARNG>:<LAYER = SCM, java.io.IOException message=An existing connection was forcibly closed by the remote host>

anyone have idea?

thanks.

Regards,
johor500 :razz:

Escorts 04-02-2013 03:51 AM

Re: BlackBerry 10 - mail cannot sync
 
The log lines do not indicate any issue, this happens due to timeouts, disconnects with Geolocation service or when it closed the connection.

johor500 04-02-2013 04:06 AM

Re: BlackBerry 10 - mail cannot sync
 
good then i can safely ignore the error.

i just noticed below warning in the event log but i saw some blog it also can ignore.

Could not connect to Service Control Manager at \\127.0.0.1: 1722
Unable to connect to Dispatcher 'xxx.com'

if yes then i really didn't see any other issue why my BBZ10 cannot sync email :cry:

Escorts 04-02-2013 04:17 AM

Re: BlackBerry 10 - mail cannot sync
 
The BlackBerry Controller could not connect to the BlackBerry Dispatcher and as a result, the BlackBerry Mail store, BlackBerry Policy and BlackBerry Synchronization services could not be started.

johor500 04-02-2013 04:30 AM

Re: BlackBerry 10 - mail cannot sync
 
All my blackberry services are started successfully and SRP status also "Connected" without issue, this is want i cannot understand.

all sevices can be started and SRP connected ok but it still complain.

johor500 04-09-2013 12:04 AM

Re: BlackBerry 10 - mail cannot sync
 
i noticed in the exchange CAS log.

Log Name: Application
Source: MSExchange ActiveSync
Date: 4/9/2013 3:57:46 AM
Event ID: 1007
Task Category: Requests
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxx
Description:
An error occurred while synchronizing a Skipped Item report. This is an uncommon error and is usually only logged when there are additional problems in an Exchange environment. Review the Application log for other events that provide information about the root cause of this problem. You may also consider disabling the feature that sends Skipped Item reports using the Set-MobileSyncVirtualDirectory cmdlt.

Synchronization with your BlackBerry failed for 29 items.
:?

johor500 05-06-2013 04:09 AM

Re: BlackBerry 10 - mail cannot sync
 
hi all,

Just some sharing, finally we found the issue. It was because of Exchange setting. The reason is our default domain name content wild card "*.abc.com" it is not allow.

solution: change the default domain to another "domain" or remove the wild card become "abc.com" then restart the IIS. (y)

Thanks.

Regards,
BH Yeo


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