BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-08-2013, 05:13 AM   #1 (permalink)
Thumbs Must Hurt
 
Orinoko's Avatar
 
Join Date: Mar 2007
Location: Manchester, UK
Model: Z10
Carrier: O2
Posts: 133
Post Thanks: 3
Thanked 0 Times in 0 Posts
Default "Show Filed" messages problem

Please Login to Remove!

Hi,

Got a bit of weird problem, my boss had just converted to a Z10 from and 9900 and loves it but he has a process of using Outlook rules to move messages into sub folder from certain staff. He then has "Show Filed Messages" set to off so they show in the main mailbox on his BB. This worked fine on the 9900 but whatever we set it to on the Z10 they aren't displayed.

I've tested this on my Z10 and its the same, whenever emails are filed they disappear from the inbox display regardless of what "Show Filed Messages" is set to.

Is this a bug or am I missing something?

We are on BES10 and Exchange 2010.

Thanks,
Matt

Last edited by Orinoko : 04-08-2013 at 05:15 AM.
Offline  
Old 04-09-2013, 02:18 AM   #2 (permalink)
Thumbs Must Hurt
 
Orinoko's Avatar
 
Join Date: Mar 2007
Location: Manchester, UK
Model: Z10
Carrier: O2
Posts: 133
Post Thanks: 3
Thanked 0 Times in 0 Posts
Default Re: "Show Filed" messages problem

Anybody?
Offline  
Old 04-09-2013, 03:12 AM   #3 (permalink)
Thumbs Must Hurt
 
Orinoko's Avatar
 
Join Date: Mar 2007
Location: Manchester, UK
Model: Z10
Carrier: O2
Posts: 133
Post Thanks: 3
Thanked 0 Times in 0 Posts
Default Re: "Show Filed" messages problem

We found the solution, it was pretty simple after all. Under the work account, choose "Edit folder settings" and then choose "Sync All Email Folders".
Offline  
Old 04-13-2013, 10:49 AM   #4 (permalink)
BlackBerry Extraordinaire
 
stevew's Avatar
 
Join Date: Jan 2005
Location: Montreal
Model: Z10
OS: Latest...
Carrier: Koodo Mobile
Posts: 1,354
Post Thanks: 1
Thanked 52 Times in 48 Posts
Default Re: "Show Filed" messages problem

With "show filed messages" set to off, you will see the messages in the message list, but since the messages you refer to are governed by rules to move them as they come in, they will appear with a folder icon beside them on the left. If you delete them from the message list, you are deleting them from the folder, so you just need to remember that! If those folders are not synced, the messages won't appear on the device, as you probably now know!
__________________
Steve (Besadmin)

Previously owned:
At least 17+ different BB's since 1999 -- too many to list...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: "Show Filed" messages problem
Thread Thread Starter Forum Replies Last Post
Recent incoming messages STILL missing after restore handsomep BlackBerry Help 7 09-29-2011 10:07 AM
QQ - GroupWise (not BES) configurations for supporting HTML messages noname BES Admin Corner 0 01-09-2010 12:54 AM
Problem Sending Messages DrMike General 8300 Series Discussion - Curve 1 07-09-2008 02:18 PM
Will the Verizon 8830 have the same problem deleting messages as the Cingular 8800? Tri-Tip General Legacy Device Discussion 12 05-15-2007 11:51 AM
Problem setting notifications for messages aardvaark General 8100 Series Discussion - Pearl 1 04-26-2007 02:09 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.