I don't get it though. What you said actually worked. I turned the BB Protect OFF on my Z10 and now I see it on the BB Protect page online.
That doesn't make sense to me at all.
In fact, this morning, when I first logged onto the BB Protect website, I couldn't see the device. It prompted me to turn BB Protect ON, on my Z10...I did and I still couldn't see it online. Now, you had me turn if OFF on my Z10...and now I see it online.
Super weird. I don't get it at all.