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-   -   Q10 will not select WPA-PSK but Z10 does (http://www.blackberryforums.com/general-z10-series-discussion-blackberry-10/264461-q10-will-not-select-wpa-psk-but-z10-does.html)

earlexitc 06-05-2013 05:53 AM

Q10 will not select WPA-PSK but Z10 does
 
Hello all,

I have several Q10 handsets that will not connect to my main office Wi-Fi.
The Wi-Fi is running WPA-PSK, however 10.1 Blackberry OS insists it is actually WPA2-PSK. So, authentication fails every time.

I tried adding the network manually with the security type set to 'WPA/WPA2 personal' but it still will not authenticate.

However two Z10 handsets automatically connected and authenticated OK using WPA-PSK (their Wi-Fi information screen shows WPA Personal as the security type).

Is it a difference between the OS 10 and 10.1 or something else?
Do they share the same Wi-Fi chip etc.?

The Wi-Fi system uses Motorola AP-5131 routers.

Paul Robins.

dc/dc 06-05-2013 07:37 AM

Re: Q10 will not select WPA-PSK but Z10 does
 
Set your WiFi network to use WPA2.

bombinho 06-05-2013 07:39 AM

Re: Q10 will not select WPA-PSK but Z10 does
 
Tried to change the channel?

Edit: And if you can make sure that all devices support AES you should follow Dc/dc' s advice.

bombinho 06-05-2013 07:54 AM

Re: Q10 will not select WPA-PSK but Z10 does
 
Make sure the device is permitted and gets an IP address. On the Z10 various faults all ended in the same error not making it easy to identify the exact problem.

earlexitc 06-12-2013 02:35 AM

Re: Q10 will not select WPA-PSK but Z10 does
 
Quote:

Originally Posted by dc/dc (Post 1804274)
Set your WiFi network to use WPA2.

Unfortunately the routers will not do WPA2.

earlexitc 06-12-2013 02:37 AM

Re: Q10 will not select WPA-PSK but Z10 does
 
Quote:

Originally Posted by bombinho (Post 1804276)
Tried to change the channel?

Edit: And if you can make sure that all devices support AES you should follow Dc/dc' s advice.

There are 7 wireless stations around the warehouses / factory (on separate channels) and it's the same error in different offices - still no luck.

What's odd is that the Z10s connected OK - unless there was a change with the move from 10 to 10.1 on the Q10s a few weeks later...

daphne 06-13-2013 11:19 AM

Re: Q10 will not select WPA-PSK but Z10 does
 
Quote:

Originally Posted by earlexitc (Post 1804473)
Unfortunately the routers will not do WPA2.

Time for new routers... otherwise you have a security risk.

bombinho 06-15-2013 07:21 AM

Re: Q10 will not select WPA-PSK but Z10 does
 
Quote:

Originally Posted by daphne (Post 1804532)
Time for new routers... otherwise you have a security risk.

Yes but no, there is a lot equipment that uses the fall back option of WPA. Just swapping the router could cause major hassle with devices failing to connect. Before that is not ruled out it is wasted time and effort.


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