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Old 06-05-2013, 05:53 AM   #1 (permalink)
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Question Q10 will not select WPA-PSK but Z10 does

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Hello all,

I have several Q10 handsets that will not connect to my main office Wi-Fi.
The Wi-Fi is running WPA-PSK, however 10.1 Blackberry OS insists it is actually WPA2-PSK. So, authentication fails every time.

I tried adding the network manually with the security type set to 'WPA/WPA2 personal' but it still will not authenticate.

However two Z10 handsets automatically connected and authenticated OK using WPA-PSK (their Wi-Fi information screen shows WPA Personal as the security type).

Is it a difference between the OS 10 and 10.1 or something else?
Do they share the same Wi-Fi chip etc.?

The Wi-Fi system uses Motorola AP-5131 routers.

Paul Robins.
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Old 06-05-2013, 07:37 AM   #2 (permalink)
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Default Re: Q10 will not select WPA-PSK but Z10 does

Set your WiFi network to use WPA2.
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Old 06-05-2013, 07:39 AM   #3 (permalink)
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Default Re: Q10 will not select WPA-PSK but Z10 does

Tried to change the channel?

Edit: And if you can make sure that all devices support AES you should follow Dc/dc' s advice.

Last edited by bombinho : 06-05-2013 at 07:42 AM.
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Old 06-05-2013, 07:54 AM   #4 (permalink)
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Default Re: Q10 will not select WPA-PSK but Z10 does

Make sure the device is permitted and gets an IP address. On the Z10 various faults all ended in the same error not making it easy to identify the exact problem.
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Old 06-12-2013, 02:35 AM   #5 (permalink)
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Default Re: Q10 will not select WPA-PSK but Z10 does

Quote:
Originally Posted by dc/dc View Post
Set your WiFi network to use WPA2.
Unfortunately the routers will not do WPA2.
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Old 06-12-2013, 02:37 AM   #6 (permalink)
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Default Re: Q10 will not select WPA-PSK but Z10 does

Quote:
Originally Posted by bombinho View Post
Tried to change the channel?

Edit: And if you can make sure that all devices support AES you should follow Dc/dc' s advice.
There are 7 wireless stations around the warehouses / factory (on separate channels) and it's the same error in different offices - still no luck.

What's odd is that the Z10s connected OK - unless there was a change with the move from 10 to 10.1 on the Q10s a few weeks later...
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Old 06-13-2013, 11:19 AM   #7 (permalink)
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Default Re: Q10 will not select WPA-PSK but Z10 does

Quote:
Originally Posted by earlexitc View Post
Unfortunately the routers will not do WPA2.
Time for new routers... otherwise you have a security risk.
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Old 06-15-2013, 07:21 AM   #8 (permalink)
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Default Re: Q10 will not select WPA-PSK but Z10 does

Quote:
Originally Posted by daphne View Post
Time for new routers... otherwise you have a security risk.
Yes but no, there is a lot equipment that uses the fall back option of WPA. Just swapping the router could cause major hassle with devices failing to connect. Before that is not ruled out it is wasted time and effort.
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