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Old 07-16-2013, 09:13 AM   #1 (permalink)
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Default Unable to send/ receive Hotmail

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New user of the Z10. Stopped receiving my e mail from both Hotmail accounts. Unable to send either. Blackberry connected to Wi fi network. Browser operating normally. Can someone help????
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Old 07-16-2013, 09:27 AM   #2 (permalink)
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Default Re: Unable to send/ receive Hotmail

You can try removing the account and adding it back again. I haven't had any issues with outlook/hotmail.
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Old 07-16-2013, 09:57 AM   #3 (permalink)
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Default Re: Unable to send/ receive Hotmail

DELETED both Hotmail accounts. CREATED NEW ACCOUNTS...... Checking for supported services and policy information..... REPLIED: m.hotmail.com for account ( [email address]) is not responding. The server name in your account settings might be incorrect.............

WHAT IS HAPPENING? WAS WORKING FINE BEFORE....
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Old 07-16-2013, 10:02 AM   #4 (permalink)
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Default Re: Unable to send/ receive Hotmail

m.hotmail.com is no longer a valid server. With all due respect, it wasn't working before, or you would not have created a thread asking why you can't send and receive mail.

change m.hotmail.com to
blu-m.hotmail.com
dub-m.hotmail.com
stn-m.hotmail.com
bay-m.hotmail.com
col-m.hotmail.com
snt-m.hotmail.com.

One of those will work. If you do not want to try them all, then log into your account on a PC and look at the address bar, use the server that matches your inbox address.
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Last edited by ZombieBerry : 07-16-2013 at 10:04 AM.
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Old 07-16-2013, 10:11 AM   #5 (permalink)
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Default Re: Unable to send/ receive Hotmail

I have received and sent normally e mails from my Z10 for two weeks. Stopped working yesterday... makes no sense
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Old 07-16-2013, 10:17 AM   #6 (permalink)
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Default Re: Unable to send/ receive Hotmail

When I set up Hotmail on my Q10 I went into Settings > Accounts and then went to Advanced (icon with two slider bars on bottom of screen) and chose Hotmail.

Username is your complete Hotmail address.
Domain left blank.
blu-m.hotmail.com works for me as a server address.
Everything else is the default settings.
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Old 07-16-2013, 10:26 AM   #7 (permalink)
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Default Re: Unable to send/ receive Hotmail

Thanks!!I did excactly this and got the same message.. after checking for supported services, returned me : the server blu-m.hotmail.com is not responding.......... I do nbot understand what is going on..
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Old 07-16-2013, 10:38 AM   #8 (permalink)
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Default Re: Unable to send/ receive Hotmail

The server that you use is the one that appears in your browser's address bar when you login.
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Old 07-16-2013, 10:44 AM   #9 (permalink)
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Default Re: Unable to send/ receive Hotmail

Don't the browser on the Z10 not using the BB server anymore? I do not seem to be able to find the server's name ..
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Old 07-16-2013, 10:47 AM   #10 (permalink)
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Default Re: Unable to send/ receive Hotmail

Visit. Your. Mailbox. From. a. PC. Browser.



Notice my address bar. BAY. Which server did I use? bay-m.hotmail.com
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Old 07-16-2013, 10:59 AM   #11 (permalink)
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Default Re: Unable to send/ receive Hotmail

Really thanks but I got this.. Cannot figure which server I am on...

//login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1373990132&rve r=6.1.6206.0&wp=MBI&wreply=http:%2F%2Fmail.live.co m%2Fdefault.aspx&lc=2057&id=64855&
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Old 07-16-2013, 11:14 AM   #12 (permalink)
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Default Re: Unable to send/ receive Hotmail

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Old 07-16-2013, 11:25 AM   #13 (permalink)
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Default Re: Unable to send/ receive Hotmail

Tried with POP/ SMTP.. not responding either... I have no idea... Browser working perfectly and other blackblerry ( 8520) receiving E mails normally..
Thanks for helping,guys...
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Old 07-16-2013, 12:34 PM   #14 (permalink)
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Default Re: Unable to send/ receive Hotmail

Guys, I managed to reset the Z10 and get my e mails accounts back online. For reasons unknown to me, I had to turn on the data services while simultaneously turn off the WIFI network. Only then , was I able to reset the e mails accounts. Do not ask me why it was so difficult on the self standing WIFI network alone....

THANKS
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Old 07-16-2013, 12:57 PM   #15 (permalink)
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Default Re: Unable to send/ receive Hotmail

Quote:
Originally Posted by PierreLav View Post
Really thanks but I got this.. Cannot figure which server I am on...

//login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1373990132&rve r=6.1.6206.0&wp=MBI&wreply=http:%2F%2Fmail.live.co m%2Fdefault.aspx&lc=2057&id=64855&
AFTER you log in (manually or automatically) you should see something like this in your browser address bar:

https://blu171.mail.live.com/default.aspx?id=22222

Last edited by rambo47 : 07-16-2013 at 12:59 PM.
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