Originally Posted by visioquest99
Hello. I am a new Z10 user for about a month.
I was trying to move my photos/vids to my laptop. Hooked up the USB connector. Didnt see the device pop up in windows. Enabled mass usb storage device. Got prompted with a software update. Completed the update.
Turned phone on. No pics or video!!! I see 4.4 GB of 16 GB showing in device storage details. Can anyone give me any tips on recovering my photos?
I dont see any backups on the restore.
I was never warned to back up or risk losing data.
If the pics and videos were saved to a storage card they will still be there, unless you specifically re-formatted the storage card. In that case you would have received warnings about all data on the card being lost so I don't think you did that. Try removing your storage card and using an adapter to plug it directly into your pc. You can drag/drop the files to your computer for storage/backup.