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Old 05-28-2014, 11:16 AM   #1 (permalink)
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Default Z10 Not Connecting to PC

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I recently purchased a new laptop and my Z10 will not connect to it. I used Blackberry Link and when the Z10 is connected via a USB cord, Blackberry Link says that the Z10 is not connected. The first time I plug in the Z10 the computer recognizes that it has been connected and indicates that it is loading drivers. When this is completed the Z10 will connect to the PC only through WiFi. It is never recognized when connected via USB cable. When I go into the Device Manager and look in the Other Devices folder there are two "Bluetooth Periperal Device" comments. It appears that my PC which is running Windows 7 Professional, sees the Z10 as a USB device when Blackberry Link is loaded for the first time. I don't know if this is right or wrong but there is no where else in the Device Manager that indicates that the Z10 is recognized. On my old laptop, running Windows XP, I had not problems with Blackberry Link or the Z10. I have been reading the forums but have not found anything that has helped. If anyone can help me I would greatly appreciate the effort. Thank you.
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tsac (06-03-2014)
Old 05-29-2014, 05:03 PM   #2 (permalink)
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Default Re: Z10 Not Connecting to PC

Try reading this link

KB27424-Identifying and troubleshooting issues with the BlackBerry Desktop Software or BlackBerry Link detecting a BlackBerry PlayBook or BlackBerry 10 smartphone connected via USB
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eflamont (06-02-2014)
Old 06-02-2014, 11:47 AM   #3 (permalink)
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Default Re: Z10 Not Connecting to PC

Thank you for your help. I tried each suggestion but nothing fixed the problem. I tried my phone on another computer running Windows 7 and got the same results.
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Old 06-03-2014, 07:28 PM   #4 (permalink)
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Default Re: Z10 Not Connecting to PC

My laptop is a corporate pc and they do have restrictions on software and I have had issues with updates causing some software to fail. My point is it may be a conflict with some software running on the new pc. windows 7 is supported and I use it without problems. it may be a piece of software that was pre loaded by the pc builder and is causing the issue. you can go into msconfig and try shutting off anything not needed or associated with freeware etc. If that works then you can decide if you want to delete the offender
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Old 06-12-2014, 11:20 AM   #5 (permalink)
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Default Re: Z10 Not Connecting to PC

This is what I did to fix it. I switched from the SS 3.0 USB port to a 2.0 USB port and the computer now recognizes the Z10.
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Old 06-12-2014, 08:48 PM   #6 (permalink)
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Default Re: Z10 Not Connecting to PC

Weird because most 3.0 USB ports are auto compatible with 2.0.
Good , at least it's fixed.
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