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cblowrey 09-14-2014 06:32 AM

BB Z10 Hot Spot issue??
Good Morning,
I hope someone can help. When I use my BB Z10 hot spot I can't get to some sites. Specifically the Verizon Wireless or Marriott webpages. (so no, it's not porn) I can get to the home pages and log into the Verizon site but it won't let me go to any other page. The Marriott site will not let me log in. I get the same error message on each one. "No data received" "connection refused". I am assuming it's from my BB since I have no problem with the home DSL or my husbands hot spot on his Iphone. Laptop is windows 7 and up to date. BB is up to date since we just reloaded the operating system this weekend due to software issues. I was hoping a reload would fix the issue but no. I don't know if it is happening with other sites but these are the only 2 I have noticed and I use them a bunch. I do have Ad-Block installed on the laptop. Could that be the issue? This is very frustrating.

tsac 09-14-2014 10:13 AM

Re: BB Z10 Hot Spot issue??
Adblock can and does block the page depending on how the server sends the page.
Also depending on your version, you can "allow" pages or pop-ups from certain web sites.

Try deleting the App ad see if that helps.

Also if on a corporate phone they can block some sites

cblowrey 09-14-2014 07:49 PM

Re: BB Z10 Hot Spot issue??
Thanks. Checked the Ad Block. No change. I still think it's something with my BB Hot Spot since it's he only time I have this problem.

tsac 09-15-2014 07:54 PM

Re: BB Z10 Hot Spot issue??
Some additional thoughts. Some pages load ok on a PC browser but when the server detects a cell phone they do not load if they do not have an alternative to send that will fit screen size etc. I was testing a few pages and did find some that simply stall on the BB but work on the PC.
Not sure if you could contact the company's or research the site and see if they do support cell phones.

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