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Old 03-12-2015, 02:32 AM   #1 (permalink)
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Default Problem in updating OS 10.3 on Z10

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I cannot update my Blackberry Z10 with OS 10.3. I contacted my telephone operator Mobilink Pakistan but it said that there is no issue on their end. I also removed battery, SIM and storage card and rebooted it. But no success. Finally, I did a factory reset of my device, but no luck. On clicking the Software Updates on phone, the message appears as: "You have the latest software". My current OS is 10.2.1.3062 and the Model Number is STL100-1. Kindly suggest to resolve my problem. Thanks.
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Old 03-13-2015, 07:13 PM   #2 (permalink)
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Default Re: Problem in updating OS 10.3 on Z10

Not all carriers have updated the OS levels they allow. You can always follow the updates and methods shown on this forum.
I would read various posts on the 10.3 issues before doing anything
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Old 03-14-2015, 09:13 AM   #3 (permalink)
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Default Re: Problem in updating OS 10.3 on Z10

The 10.3.1 upgrade was pulled by some, maybe most, carriers because of OTA and Link install issues, and new upgrade just now released by BlackBerry. Some carriers are pushing it.

If your Z10 is carrier-branded then your official upgrades are controlled by the carrier.

There are unofficial methods. If you don't know, visit supportforums.BlackBerry.com and go to the BB10 OS board. See the sticky threads on Sachesi and autoloaders. Again, these methods are unofficial, but do work.
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Old 05-02-2015, 01:38 AM   #4 (permalink)
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Default Re: Problem in updating OS 10.3 on Z10

i think there must be something to do with your carrier... the official update from blackberry go through your carrier...

but it's a strange issue
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Old 07-04-2015, 06:12 PM   #5 (permalink)
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Default Re: Problem in updating OS 10.3 on Z10

Z10 said the OS update was needed and mandatory.
10.3.2 loaded and now it's dead and Link states "unsupported device attached"

Will keep trying but if this is the way Blackberry is building software their in trouble.

I will update the post


update

3 reloads to 10.3.2.440 finally the load worked.

failed again. will reload 10.2
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Last edited by tsac : 07-04-2015 at 07:47 PM.
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Old 07-05-2015, 03:42 PM   #6 (permalink)
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Default Re: Problem in updating OS 10.3 on Z10

So it looks like the mandatory push of 10.3 is a small mess. reloaded via autoloader 10.2 and that failed. After doing a 5th reload of 10.3 it seems to be working.
really weird. Good thing it was a spare Z10. At this point I wont even think of doing my other Z10.
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Old 07-05-2015, 07:49 PM   #7 (permalink)
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Default Re: Problem in updating OS 10.3 on Z10

OS10.3.2 is the reason the downgrade attempt failed. There is no going back.

Glad you got it working.
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Old 07-05-2015, 08:32 PM   #8 (permalink)
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Default Re: Problem in updating OS 10.3 on Z10

Sadly it has failed again. My efforts to drop to an older OS also failed.
Seems like Blackberry is trying to loose customers
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Old 07-06-2015, 09:24 AM   #9 (permalink)
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Default Re: Problem in updating OS 10.3 on Z10

KB36737-BlackBerry Protect Anti-theft Protection

is the reason for the new OS
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Old 07-09-2015, 09:43 PM   #10 (permalink)
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Default Re: Problem in updating OS 10.3 on Z10

I understand the need for the protect but to be honest the upgrade is crap.
It loads and all looks ok until the first power down. the led starts blinking 1 then 6
which based on the available info is a software issue.
To produce this level of software and have no way of backing down or upgrading to something else is sad. The OS was a mandatory push and to load software that is not correct for the radio version installed then have it locked... not good.

I will keep trying and post any changes.
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Old 07-13-2015, 10:48 AM   #11 (permalink)
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Default Re: Problem in updating OS 10.3 on Z10

wife got the forced update on her Verizon Z10, she wasn't happy since she wanted to take pics when it booted up first time and took about 20 minutes
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Old 07-14-2015, 11:11 AM   #12 (permalink)
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Default Re: Problem in updating OS 10.3 on Z10

Ok this will sound nuts but apparently the Z10 update fails if the SIM is not in and active for some reason. I searched for a reason and found none. Blackberry apparently built the update "assuming" the phone would have a SIM installed. If not the reboot fails and gives the impression the software is corrupted. After many many downloads from JSanders listing on the BB support site, I was able to figure out the reason was the SIM. It may be just a fluke but for now WITH a SIM installed it seems to work.

Now I have to go put a bandage on my head after banging it into a wall for days!!

knock on wood it holds..
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Old 07-14-2015, 01:47 PM   #13 (permalink)
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Default Re: Problem in updating OS 10.3 on Z10

ouch, my AT&T Q10 sim less didn't have an issue last week
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Old 07-14-2015, 05:26 PM   #14 (permalink)
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Default Re: Problem in updating OS 10.3 on Z10

Not sure why but it may have been because I loaded the new OS without the SIM installed or just a bug in the version I loaded. STL100-2, -3:10.3.1.2582 ( a auto push to the phone)

added the SIM and it worked. really weird but worked. been searching for a reason or info but so far nothing.

I have another Z10 and may experiment now that I "think" I can get it past this if it fails. My other thought is it may just be a hardware issue that will jump back at some point. I'm betting when I really need the phone.
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Old 11-11-2015, 11:49 PM   #15 (permalink)
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Default Re: Problem in updating OS 10.3 on Z10

Hi, Am using Z10 Blackberry stl 100-4 . Am from India, we do not have any carrier dependent. My software release is 10.2.1.2977. I am not getting any updates. If Suppose I upgrade using autoloader .. Will I face any problems? also if I want to reset the software back to the factory made software what should I do ? kindly answer me...
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Old 11-16-2015, 05:51 AM   #16 (permalink)
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Default

After upgrading my z30 I noticed that the 'via blackberry ' logo doesn't show on my facebook updates. Pls help.
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Old 11-16-2015, 09:22 PM   #17 (permalink)
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Default Re: Problem in updating OS 10.3 on Z10

Quote:
Originally Posted by imamalto View Post
After upgrading my z30 I noticed that the 'via blackberry ' logo doesn't show on my facebook updates. Pls help.
Posted via BlackBerryForums.com Mobile

Read your other post
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