BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-17-2015, 11:06 AM   #1 (permalink)
New Member
 
Join Date: Mar 2015
Model: Z10
PIN: N/A
Carrier: AT&T
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Lost video player in 10.3.1 update- Z10

Please Login to Remove!

AfterI installed 10.3.1, I lost the ability to see videos. When I select a video, say one I've just taken with my phone, the screen goes black for the duration of the video, then returns to the menu. I don't know how to selectively reload the necessary file(s) to get back. Any suggestions?
Offline  
Old 03-21-2015, 12:21 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,344
Post Thanks: 73
Thanked 775 Times in 746 Posts
Default Re: Lost video player in 10.3.1 update- Z10

try these links for more info. at the bottom is the upgrade guide.

KB33256-Videos do not play on some media player applications and only show a black screen


KB35452-Issues with videos


http://btsc.webapps.blackberry.com/b...ListHelperImpl
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline  
Old 03-21-2015, 03:53 PM   #3 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 13,958
Post Thanks: 24
Thanked 525 Times in 510 Posts
Default Re: Lost video player in 10.3.1 update- Z10

I'm wondering if this is related to the issue others are having with 1080p video with 10.3.1.

Example: Problem with 1080p video recording with new OS 10.... - BlackBerry Support Community Forums

This case doesn't sound exactly the same. But see if you are recording in 1080p and try other recording settings and see if it makes a difference.
__________________
- Ira
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Vintage Apple Darlin's Weekly Memo Note Pad 52 Sheets SEALED 1970's
$7.12
Vintage Apple Darlin's Weekly Memo Note Pad 52 Sheets SEALED 1970's pictureVintage Enterprize 4 Quart Sasusage Stuffer Apple Wine Lard Press 4 QT
$169.99
Vintage Enterprize 4 Quart Sasusage Stuffer Apple Wine Lard Press 4 QT pictureGenuine WESCO N6K universal joint cross 2.475" unknown appl. vintage driveline
$19.99
Genuine WESCO N6K universal joint cross 2.475Vintage Apple Keyboard 658-0481
$25.0
Vintage Apple Keyboard 658-0481 picture6fFT VOLEX APPLE 3 PRONG POWER CORD E62405Sp VINTAGE
$2.95
6fFT VOLEX APPLE 3 PRONG POWER CORD E62405Sp VINTAGE  picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.